UTC Operations Manager

Dyddiad hysbysebu:	16 Gorffennaf 2025
Cyflog:	£46,148 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£46148 a year
Oriau:	Llawn Amser
Dyddiad cau:	04 Awst 2025
Lleoliad:	Camberley, GU167UJ
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	U0077-25-0019

Crynodeb

Main Duties and Responsibilities To be the day-to-day point of contact and liaison between NHUC team members, NHS Trust & Commissioner stakeholders, and the wider NHUC corporate infrastructure regarding matters of a service delivery nature To lead on all training matters including, but not restricted to, ensuring induction and onboarding processes for new clinical and operational team members are robust and all documentation is signed off and on each persons file. Plan ongoing training of all operational team members across all NHUC UTCs, identifying specific requirements and ensuring all documentation is signed off and on file. To review and forward plan all UTC rotas to ensure services are resilient and appropriately staffed and ensure Trusts are aware of NHUCs rota status Any other reasonable requests in relation to training or performance matters, including attending all UTC sites as required (for example to support new starters, those with development needs, or cover operational absence) To ensure that policies and processes for the management of consumables items and estates matters are adhered to by all team members and that service delivery standards are maintained Support the delivery and onward monitoring of UTC compliance with CQC standards for all aspects of training and governance, implementing improvements identified within CQC action plans. Lead on matters of a Health & Safety nature for each UTC. Will ensure H&S and fire risk assessment reviews and actions plans are in place, monitored and adhered to at all sites The primary lead on matters of a disciplinary nature, with the support of NHUC HR dept. Ensure that all staff are aware of Business Continuity arrangements, overseeing the annual review of site specific NHUC BCPs Support the Head of Service and Clinical Leads to implement, support, and drive a culture of continual learning and improvement, and effective internal and external communication Support with regular performance and quality reporting and data analysis in line with contractual reporting requirements. Ensure KPI breaches are analysed and reports adjusted accordingly Support with the management of UTC risk registers Support the Head of Service and Clinical Leads to resolve and respond to complaints and incidents in line with policies and processes, ensuring any identified learning & actions are shared to drive service improvement Will proactively review patient feedback, resolving issues and ensuring any identified learning & actions are shared to drive service improvement Can interpret and articulate performance and quality data to a high standard, identifying trends and producing narrative (verbal and written) that could be shared with an external audience Line manage operational UTC team members in accordance with NHUCs people policies and processes. Specifically, regular 1-1 and annual appraisals must be undertaken as well as being responsible for their personal development. Attend and/or lead operational meetings as required. Work with the Senior leadership team including the Change and Improvement Lead to help deliver new services into the business. Role model. Able to work autonomously, aiming for continuous improvement within areas of responsibility. Recognises areas of self-development, participating in relevant training opportunities where available. Follow any other reasonable requests from the Head of Service and other members of the Senior leadership team in relation to the delivery of the service. Work in collaboration with the SDC operational management team, supporting them within their roles, where deemed appropriate by your line manager When necessary, deputise for the Head of Service in their absence. Participate in the SDC Management on call rota once suitably experienced for which an additional payment will be received. Information Asset Owner Lead, foster and promote a culture of effective information governance within business area. Visibly champion and embed a culture of best practice information governance Understand NHUCs policies and procedures on the use of information and the management of information risk and ensure they are at the forefront of all activities supporting patient care Ensure that own training is adequate and up to date relating to role Ensure that all staff understand the importance of effective information governance and receive appropriate education and training Manages and controls the asset register for specific part of the business Seek advice from information subject matter experts as required Provide assurance for the business area relating to management of information risk and compliance against policies and mandatory information governance training requirements