Senior Housing Officer
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | £34,000 per year |
| Hours: | Part time |
| Closing date: | 13 August 2025 |
| Location: | Surrey, RH2 0AH |
| Company: | Active Prospects |
| Job type: | Permanent |
| Job reference: | ORG2530-LC1354514ReiSHO |
Summary
Join Our Team as a Senior Housing Officer!
About Us:
Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards.
We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team.
Role & Responsibilities:
Lead and support the delivery of high-quality, customer-focused housing management services
Manage complex tenancy and estate issues and support continuous service improvements across the organisation
Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
Liaise with external agencies, legal representatives, and local authorities
Develop and implement strategies, policies, procedures and service improvements within tenancy support
Excellent knowledge of housing legalisation and ability to resolve conflict
Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required
Responsibilities will also include:
Support the people we support to set up and maintain a home and tenancy
Undertake housing assessments, record meetings and take detailed support notes during support visits
Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP
Advise people we support on access to local community organisations, resources, activities and employment opportunities
Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns
Assist and support the people we support to meet rent and service charges obligations to landlords
Organise monthly tenancy meetings in liaison with service managers
Authorise legal action for rent arrears and represent the association in court where required
Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts
Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team
Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs
Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records
Work with the Director of Property and external consultants on the Environment policy
Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure
The successful candidate will have the following Knowledge, Training & Experience:
Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support
Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims
Qualified or part qualified in a relevant professional housing qualification
Experience leading and supporting initiatives that help tenants access benefits and financial help
Have a passion for involving people we support in every aspect of their service
Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
Own a Full Driving Licence and be able to use own vehicle for business use
What are you waiting for?
Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.
Please note:
all offers are subject to satisfactory completion of our pre-employment compliance standards
About Us:
Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards.
We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team.
Role & Responsibilities:
Lead and support the delivery of high-quality, customer-focused housing management services
Manage complex tenancy and estate issues and support continuous service improvements across the organisation
Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
Liaise with external agencies, legal representatives, and local authorities
Develop and implement strategies, policies, procedures and service improvements within tenancy support
Excellent knowledge of housing legalisation and ability to resolve conflict
Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required
Responsibilities will also include:
Support the people we support to set up and maintain a home and tenancy
Undertake housing assessments, record meetings and take detailed support notes during support visits
Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP
Advise people we support on access to local community organisations, resources, activities and employment opportunities
Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns
Assist and support the people we support to meet rent and service charges obligations to landlords
Organise monthly tenancy meetings in liaison with service managers
Authorise legal action for rent arrears and represent the association in court where required
Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts
Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team
Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs
Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records
Work with the Director of Property and external consultants on the Environment policy
Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure
The successful candidate will have the following Knowledge, Training & Experience:
Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support
Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims
Qualified or part qualified in a relevant professional housing qualification
Experience leading and supporting initiatives that help tenants access benefits and financial help
Have a passion for involving people we support in every aspect of their service
Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
Own a Full Driving Licence and be able to use own vehicle for business use
What are you waiting for?
Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.
Please note:
all offers are subject to satisfactory completion of our pre-employment compliance standards
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.