Benefits Advisor
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £27,866.65 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27866.65 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Awst 2025 |
| Lleoliad: | Winsford, CW7 1BH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0242-25-0013 |
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Key Tasks and Responsibilities Deliver specialist advice on a full range of welfare benefits including Universal Credit (UC), Personal Independent Payment (PIP), Employment and Support Allowance (ESA) and others. Carry out comprehensive benefit checks to identify potential entitlements. Support people to complete their applications and gather necessary evidence in relation to this. Assist clients to challenge benefits decisions; including preparation and submission of mandatory reconsiderations and appeals. Represent clients at benefit tribunals, where appropriate. Advocate on behalf of clients with the Department of Work and Pensions (DWP), local authorities and other relevant and appropriate agencies to progress the clients case, and ensure they receive all assistance available. Assist clients in accessing and applying for other sources of financial support, for example grants and help with health and travel costs. Maintain accurate and detailed electronic case records and other statistics for the purpose of continuity of casework, information retrieval and statistical monitoring and report preparation. Refer or signpost clients on to colleagues or other agencies as appropriate for specialist help with issues that fall outside the remit of the service, including housing, debt, and employment. Provide advice, information, and benefits awareness training to colleagues and other health and social care professionals working with the client group. Refer clients and/or those close to them to other appropriate hospice services, following a thorough assessment of need and consultation with the appropriate Healthcare Professionals. Work in a culturally competent and sensitive manner. Service design and development To continue building on the success of the service, ensuring the development of key aspects including its associated processes and procedures. Develop and maintain effective admin systems and records relevant to the role. Work to set targets and deadlines and escalate any risks or issues that impact delivery of the service or meeting the target. Carry out other tasks within the scope of the post to ensure effective delivery and ongoing development of the service. General Keep technical knowledge up to date; identify your own learning and development needs and in collaboration with the Family Support Team Leader, take steps to ensure that these are addressed. Similarly, to keep up to date with welfare legislation, case law, and government policy changes relevant to the role. Ensure that work reflects and supports the St Lukes Cheshire Hospice's vision and strategic aims. Attend regular internal and external meetings relevant to the role (staff, team etc). Attend regular external supervision that facilitates and ensures the delivery of sound technical advice and support. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for your own health and safety, and that of colleagues. Participate in the training and support of volunteers who can help deliver aspects of the service. Maintain an openness and willingness to support colleagues insights into the service offer, through informal information sessions, staff inductions and other appropriate ad-hoc requests. Carry out any other tasks within the scope of the post to ensure the effective delivery and ongoing development of the service. Service delivery channels: Telephone, face to face, email and video call depending on client need and resources. Health & Safety & Security Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff. Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager. Equal Opportunities St Lukes Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Lukes Cheshire Hospice Equality & Diversity Policy. Confidentiality In the course of your duties, you will have access to confidential material about patients, members of staff, volunteers and other hospice business. The Hospice has a Data Protection Policy, which applies to all staff. The upholding of Information Governance principles will be an ongoing commitment and responsibility of the post-holder. St Lukes Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospice Safeguarding Policies. Safeguarding training is mandatory for all staff. This job description may vary from time to time according to the needs of St Lukes (Cheshire) Hospice. This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.