Account Manager
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £25,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Up to £25,000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Awst 2025 |
| Lleoliad: | Cornwall, TR15 3RQ |
| Cwmni: | Sykes Holiday Cottages Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG5842-AM1354214RedAM |
Crynodeb
Cornish Cottage Holidays part of Sykes Holiday Cottages, have the exciting opportunity for an Account Manager to join our bustling Cornwall team!
Salary: Up to £25,000 per annum.
Work Days & Hours: 37.5 hours, 5 days a week covering Monday to Saturday, 9am-5.30pm with Sunday and a day off in the week
Working Location: Office based at our office in Redruth, Cornwall.
Team: Owner Success
Reporting to: Owner Experience Manager
About Us
We are Cornish Cottage Holidays, a local company with nearly 50 years’ experience in the self-catering cottage holiday market. What we don’t know about holiday cottages in Cornwall isn’t worth knowing! Our team of holiday letting experts are always on hand to help with any aspect of your Cornish holiday. Whether you are seeking a restaurant recommendation, or want inside tips on the best dog-friendly days out, we’re here to help.
About the Role
As an Account Manager, you’ll play a crucial role in delivering exceptional experiences for both holidaymakers and property owners. You’ll be the primary point of contact for owners, offering expert guidance, proactive support, and efficient issue resolution. With strong communication skills and a customer-focused mindset, you’ll navigate multiple channels to ensure timely and effective solutions, always aiming to enhance satisfaction and build long-lasting relationships.
If you excel at problem-solving and relationship-building, this role offers the chance to make a real impact while contributing to creating unforgettable holiday experience for our Customers!
Your Responsibilities
As Account Manager, you will be responsible for the following areas of accountability:
Responding to any holidaymaker and owner issues through multiple communication channels within agreed service level targets.
Primary and direct contact for owners of local brand and support to other brands as required
Ensuring quick, satisfactory resolution of issues for holidaymakers and owners.
Maintaining accurate, detailed records of all interactions, whether that be on the booking profile or the owner profile.
Proactively monitoring and collaborating with owners to enhance property performance.
Escalating urgent or high-priority issues to senior management when necessary.
Supporting owners with health and safety compliance guidance.
Owner retention through creating advocacy and maintaining effective communication
Working collaboratively with colleagues in Property Services, Quality and Revenue management to identify resolution to owner queries or complaints
Responding to guest feedback and working with owners to ensure our NPS continues to grow.
Skills and Qualifications
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask if you have the following:
Previous experience in customer service or customer relations.
Excellent attention to detail.
Outstanding communication skills, both written and verbal.
Strong interpersonal skills and negotiation skills.
Confident working within a team.
Computer literate, specifically in MS office.
Able to work under own initiative and meet tight deadlines.
Although standouts will also have:
Experience working in the travel & tourism, holiday letting or hospitality sector.
Previous experience working in a customer facing environment, both in person and on phones.
Strong MS excel skills.
Knowledge of the local area.
Sykes Cottages Company Benefits:
Annual STIP Company-wide Bonus Scheme offering an additional 5% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Salary: Up to £25,000 per annum.
Work Days & Hours: 37.5 hours, 5 days a week covering Monday to Saturday, 9am-5.30pm with Sunday and a day off in the week
Working Location: Office based at our office in Redruth, Cornwall.
Team: Owner Success
Reporting to: Owner Experience Manager
About Us
We are Cornish Cottage Holidays, a local company with nearly 50 years’ experience in the self-catering cottage holiday market. What we don’t know about holiday cottages in Cornwall isn’t worth knowing! Our team of holiday letting experts are always on hand to help with any aspect of your Cornish holiday. Whether you are seeking a restaurant recommendation, or want inside tips on the best dog-friendly days out, we’re here to help.
About the Role
As an Account Manager, you’ll play a crucial role in delivering exceptional experiences for both holidaymakers and property owners. You’ll be the primary point of contact for owners, offering expert guidance, proactive support, and efficient issue resolution. With strong communication skills and a customer-focused mindset, you’ll navigate multiple channels to ensure timely and effective solutions, always aiming to enhance satisfaction and build long-lasting relationships.
If you excel at problem-solving and relationship-building, this role offers the chance to make a real impact while contributing to creating unforgettable holiday experience for our Customers!
Your Responsibilities
As Account Manager, you will be responsible for the following areas of accountability:
Responding to any holidaymaker and owner issues through multiple communication channels within agreed service level targets.
Primary and direct contact for owners of local brand and support to other brands as required
Ensuring quick, satisfactory resolution of issues for holidaymakers and owners.
Maintaining accurate, detailed records of all interactions, whether that be on the booking profile or the owner profile.
Proactively monitoring and collaborating with owners to enhance property performance.
Escalating urgent or high-priority issues to senior management when necessary.
Supporting owners with health and safety compliance guidance.
Owner retention through creating advocacy and maintaining effective communication
Working collaboratively with colleagues in Property Services, Quality and Revenue management to identify resolution to owner queries or complaints
Responding to guest feedback and working with owners to ensure our NPS continues to grow.
Skills and Qualifications
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask if you have the following:
Previous experience in customer service or customer relations.
Excellent attention to detail.
Outstanding communication skills, both written and verbal.
Strong interpersonal skills and negotiation skills.
Confident working within a team.
Computer literate, specifically in MS office.
Able to work under own initiative and meet tight deadlines.
Although standouts will also have:
Experience working in the travel & tourism, holiday letting or hospitality sector.
Previous experience working in a customer facing environment, both in person and on phones.
Strong MS excel skills.
Knowledge of the local area.
Sykes Cottages Company Benefits:
Annual STIP Company-wide Bonus Scheme offering an additional 5% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
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