Enrolment Services Apprentice - Hybrid Working
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £18,262 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2025 |
| Lleoliad: | BS8 1EJ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | VA/244963-37853 |
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The enrolment services apprentice's primary responsibility is to support the Digital Enrolment team to achieve their contribution towards the overall business apprenticeship starts, supporting generation of business reporting, transition of learners from the enrolment team to enrolment coaches and where required, conduct apprenticeship enrolments in-line with business and Partnership requirements.
The successful candidate will enrol on to a Business Administration Level 3 apprenticeship, over the duration of 18 months, alongside your daily roles and responsiblities, which will be delivered by one of Lifetime Training's expert coaches, who'll be on-hand to support and nurture the candidate as their start their business career.
What will you be doing?
- Daily reporting on Digital Enrolment monthly performance
- Management of diary invitations for learner's enrolment appointments
- Confirmation calls to learners and managers to check attendance
- Assigning overbooked learners to Enrolment officers
- Keeping Sign up tracker up to date for all overbooking slots
- Reporting and surfacing detail to key stakeholders within Enrolment Services department on overbooking performance
- Monitoring and management of volume of overbooking spaces per day
- Answering incoming queries via email and telephone
- Booking appointments into Enrolment Officer diaries
- Guiding our learners through different stages of our enrolment process to provide the best possible learner experience
- Where required, contribute to the overall business starts budget by completing enrolment appointments.
- Build and maintain trusted relationships with prospective learners and clients
- Build and maintain trusted relationships with internal stakeholders
What else is involved?
- Improving conversion of completed appointments, engaging with learners and managers giving appropriate guidance ahead of their appointment.
- Understanding the full enrolment process from opportunity generation to enrolment
- Supporting administration tasks across Enrolment Services, including enrolment support, campaign management and Apprentice recruitment
- Identifying improvements in overbooking process to support overall conversion.
How will you measure your success?
- Ensuring all emails are responded to and actioned within 48 hours
- Adherence to processes specific to sector/client/region
- Meeting monthly appointment booking KPIs
- Ensuring all reports are accurate and sent in a timely manner
Giving back to you -
- 25 days holiday rising with service and your birthday off
- Holiday purchase scheme for those life changing trips and moments
- Long service reward and recognition
- Enhanced pension
- Flexible working within our core hours
- Enhanced sick pay
- Enhance Maternity/Shared Paternal and Adoption packages leave
Plus many more!