Customer Services Officer
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £26,901 i £29,305 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Gorffennaf 2025 |
| Lleoliad: | Maldon, Essex |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Maldon District Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | MDC001885 |
Crynodeb
Description
If you love working with customers in a fast-paced environment that offers a diverse environment where no day is the same; this role could be for you!
Customers are at the heart of everything we do at Maldon District Council. These roles are at the centre of the organisation and you will assist in providing a front-line response to customer enquiries and play an integral part in the consistent delivery of a reliable and professional service.
In these roles you will assist in the day-to-day completion of the team workload to achieve high performance, with a customer centric focus. With a strong customer focus and “right first time” approach to service delivery you will inspire and champion the council’s Customer Strategy and help to deliver our programme of transformation.
To succeed these roles, we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment. You should be able to use IT systems and have a good academic background.
About this role
You will be required to respond to a wide range of queries from customers and residents regarding waste, planning and environmental issues using our CRM system, telephone and written correspondence. We are looking for someone that is be enthusiastic with a flexible approach and has plenty of experience dealing with customers.
The successful candidate will be confident using IT equipment and packages competently and able to undertake general administrative work. A knowledge of the Council, its’ functions and the district would be an advantage but is not essential to succeed.
Please note this role will be subject to a Basic DBS Check
For an informal discussion about this position
For more information or an informal discussion, please contact Jo Bratt on 01621 854477 or email joanne.bratt@maldon.gov.uk and read and download the Job Description.
If you love working with customers in a fast-paced environment that offers a diverse environment where no day is the same; this role could be for you!
Customers are at the heart of everything we do at Maldon District Council. These roles are at the centre of the organisation and you will assist in providing a front-line response to customer enquiries and play an integral part in the consistent delivery of a reliable and professional service.
In these roles you will assist in the day-to-day completion of the team workload to achieve high performance, with a customer centric focus. With a strong customer focus and “right first time” approach to service delivery you will inspire and champion the council’s Customer Strategy and help to deliver our programme of transformation.
To succeed these roles, we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment. You should be able to use IT systems and have a good academic background.
About this role
You will be required to respond to a wide range of queries from customers and residents regarding waste, planning and environmental issues using our CRM system, telephone and written correspondence. We are looking for someone that is be enthusiastic with a flexible approach and has plenty of experience dealing with customers.
The successful candidate will be confident using IT equipment and packages competently and able to undertake general administrative work. A knowledge of the Council, its’ functions and the district would be an advantage but is not essential to succeed.
Please note this role will be subject to a Basic DBS Check
For an informal discussion about this position
For more information or an informal discussion, please contact Jo Bratt on 01621 854477 or email joanne.bratt@maldon.gov.uk and read and download the Job Description.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.