Training Accreditation Account Officer
Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
---|---|
Cyflog: | £25,159 bob blwyddyn |
Oriau: | Llawn Amser |
Dyddiad cau: | 27 Gorffennaf 2025 |
Lleoliad: | Newcastle-upon-Tyne |
Cwmni: | Government Recruitment Service |
Math o swydd: | Parhaol |
Cyfeirnod swydd: | 416073/3 |
Crynodeb
Do you possess effective communication and listening skills?
Have you had experience of working within an operational environment dealing with customer queries and complaints?
If so, we'd love to hear from you!
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers
The Training Accreditation Account Officer works within the National Standards and Accreditation team and is responsible for developing and maintaining relationships with approved training providers by delivering excellent customer service.
Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency’s service standards.
You will also be required to process applications, coordinate audits and quality check audit reports for a range of schemes including Driver CPC (DCPC), Drink Drive Rehabilitation (DDR), Taxi Driver Periodic Training (TDPT) the Carriage of Dangerous Goods (ADR) across Great Britain and Northern Ireland.
There will also be a requirement to undertake additional administrative tasks, as per business requirements.
Your responsibilities will include, but aren’t limited to:
- First line complaint handling.
- Receive and process payments from stakeholders.
- Communicate with all major stakeholders (internal and external) to achieve business objectives.
For more information please see the attached role profile.
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