Dewislen

Training Accreditation Account Officer

Manylion swydd
Dyddiad hysbysebu: 15 Gorffennaf 2025
Cyflog: £25,159 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 27 Gorffennaf 2025
Lleoliad: Newcastle-upon-Tyne
Cwmni: Government Recruitment Service
Math o swydd: Parhaol
Cyfeirnod swydd: 416073/3

Gwneud cais am y swydd hon

Crynodeb

Are you a team player?

Do you possess effective communication and listening skills?

Have you had experience of working within an operational environment dealing with customer queries and complaints?

If so, we'd love to hear from you!

Joining our department comes with many benefits, including:

  • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
  • Flexible working options where we encourage a great work-life balance

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

The Training Accreditation Account Officer works within the National Standards and Accreditation team and is responsible for developing and maintaining relationships with approved training providers by delivering excellent customer service.

Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency’s service standards.

You will also be required to process applications, coordinate audits and quality check audit reports for a range of schemes including Driver CPC (DCPC), Drink Drive Rehabilitation (DDR), Taxi Driver Periodic Training (TDPT) the Carriage of Dangerous Goods (ADR) across Great Britain and Northern Ireland.

There will also be a requirement to undertake additional administrative tasks, as per business requirements.

Your responsibilities will include, but aren’t limited to:

  • First line complaint handling.
  • Receive and process payments from stakeholders.
  • Communicate with all major stakeholders (internal and external) to achieve business objectives.

For more information please see the attached role profile.

Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd

Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.

Gwneud cais am y swydd hon