Maintenance Coordinator
| Dyddiad hysbysebu: | 14 Gorffennaf 2025 |
|---|---|
| Cyflog: | £12.60 i £16.34 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Gorffennaf 2025 |
| Lleoliad: | Sheffield, South Yorkshire, s12la |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4707407_1752500446 |
Crynodeb
Start from 28th July.
This rate is paid in line with £26,208. (PAYE & Umbrella pay options available)
Working hours 8:30-5, Monday to Friday. Paid 40 hours per week.
Based in Sheffield
5 days in the office, no home working
Temporary position reviewed on a rolling contract reviewed on a month by month basis. Scope for permanent work in the long term.
Full details below
This role ensures seamless communication between customers, engineers, and internal departments, delivering efficient solutions and high-quality service from the initial enquiry to completion of works.
What you're responsible for
* Log, track, monitor and update internal job systems and client web-based portals.
* Raise new jobs in the systems from details taken from client portals, customer calls and purchase orders.
* Promptly respond to client, supplier, sub-contractor and engineer communication.
* Provide regular updates to clients on the status of their requests and ensure all service level agreements (SLAs) are met.
* Efficiently schedule work with engineers and subcontractors ensuring job orders are efficiently and effectively planned to optimise labour resources.
* To be responsible for checking all associated documentation and job costs to ensure works are capable of being billed without queries.
* Liaise with customer site and scheduled engineers to arrange access for jobs, and keep customers informed of any changes to the job schedule
* Request client uplifts and create quotes/estimates for client approval based on appropriate methodology.
* Process purchase orders for engineers.
* Place orders with suppliers for materials, plant and hire.
* Manage unplanned changes to job scope or schedule and keep customers informed of job status either through direct contact or use of client-specific portals
* Liaise with Engineers to ensure they have the right information and equipment to complete jobs correctly first time, and contribute to keeping them accountable for closing out jobs correctly
* Generate reports on service performance, customer feedback, and request status for management review.
* Proactively identify recurring issues and suggest improvements for better customer experience and operational efficiency.
* Coordinate with internal teams for technical advice when necessary.
* Act as the primary point of contact for all customer-related enquiries and service requests.
* Manage the entire customer journey, ensuring smooth coordination from request initiation to resolution and follow-up.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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