Learning & Development Manager
| Dyddiad hysbysebu: | 14 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Awst 2025 |
| Lleoliad: | Bolton, Greater Manchester |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 146394 |
Crynodeb
Learning and Development Manager
Location: Bolton, BL6 6SU
Hours of work: 40
Contract Type: Permanent
We’re looking for a passionate and organised Learning & Development Manager to play a key role in one of ISS’s largest mobilisations. This is a fantastic opportunity to join a high-profile contract and make a real impact from day one.
Job Description
You’ll lead on the design and delivery of induction programmes and training pathways, ensuring all learning is compliant with contractual commitments.
A core part of your role will be to support our Placemakers through their OneISS journey - helping new colleagues feel welcomed, informed, and set up for success.
If you're looking to grow your career in L&D while being part of a collaborative, values-driven team, this is your chance to step into a rewarding, forward-facing role with room to progress.
Key Responsibilities
Design and deliver engaging service culture training programmes for frontline roles (cleaning, security, front of house)
Support pre-go-live planning, including induction and service leadership onboarding
Establish and manage a training academy to build capability and consistency
Facilitate ‘Train-the-Trainer’ sessions to empower service champions and embed culture
Implement standardised assessments to measure the impact of Placemakers Pathway
Embed a safety-first approach within all learning and development initiatives
Promote inclusion and diversity through culturally aware training content and delivery
Professional and Personal Competencies/Qualifications
Background in FM desirable but not essential
Proven experience working across multiple sites
Currently operating as an L&D Officer, seeking progression to the next level
Confident and experienced in delivering training programmes end-to-end
Strong stakeholder management and engagement skills
Excellent communication and facilitation abilities
Able to adapt learning solutions to meet diverse operational needs
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Bolton, BL6 6SU
Hours of work: 40
Contract Type: Permanent
We’re looking for a passionate and organised Learning & Development Manager to play a key role in one of ISS’s largest mobilisations. This is a fantastic opportunity to join a high-profile contract and make a real impact from day one.
Job Description
You’ll lead on the design and delivery of induction programmes and training pathways, ensuring all learning is compliant with contractual commitments.
A core part of your role will be to support our Placemakers through their OneISS journey - helping new colleagues feel welcomed, informed, and set up for success.
If you're looking to grow your career in L&D while being part of a collaborative, values-driven team, this is your chance to step into a rewarding, forward-facing role with room to progress.
Key Responsibilities
Design and deliver engaging service culture training programmes for frontline roles (cleaning, security, front of house)
Support pre-go-live planning, including induction and service leadership onboarding
Establish and manage a training academy to build capability and consistency
Facilitate ‘Train-the-Trainer’ sessions to empower service champions and embed culture
Implement standardised assessments to measure the impact of Placemakers Pathway
Embed a safety-first approach within all learning and development initiatives
Promote inclusion and diversity through culturally aware training content and delivery
Professional and Personal Competencies/Qualifications
Background in FM desirable but not essential
Proven experience working across multiple sites
Currently operating as an L&D Officer, seeking progression to the next level
Confident and experienced in delivering training programmes end-to-end
Strong stakeholder management and engagement skills
Excellent communication and facilitation abilities
Able to adapt learning solutions to meet diverse operational needs
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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