Business Support Officer
| Dyddiad hysbysebu: | 14 Gorffennaf 2025 |
|---|---|
| Cyflog: | £19,656 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | Milton Keynes, Buckinghamshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Stadium MK Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job purpose:
Milton Keynes Dons Community Trust is recruiting a Business Support Officer to join our team supporting the whole business with first point of contact for phone calls, email and drop in enquiries and data entry for teams across the business.
As Business Support for the Community Trust, you will be responsible for managing and disseminating all calls and emails for the business and completing data inputting requirements on ‘Salesforce’ for Premier League and EFL programmes.
You will also support teams and customers with bookings through our booking system’ Participant’ and events on EEQU and Official Soccer Schools sites.
To oversee the management of vehicles booking process and servicing for the Community Trust.
To oversee the management and booking of the Study Centre at Stadium MK.
The work will also involve supporting the Community Trust (staff and trustees) with arranging meetings, hospitality and access to all sites.
To act as secretariat at Board and Committee meetings.
Finally, the role requires a flexible people centred approach to support the wider team with administration and delivery demands across our community offer, as needed.
Role Competencies:
Planning Timescales:
• Tasks will include carrying out administrative/support tasks as planned with wider Community Trust provision.
• Manage your own time to ensure that all data received from coach delivery is loaded to Salesforce accurately and before due dates.
• To upload bookings to ‘Participant’ EEQU and Official Soccer School portals by deadlines to ensure customers can book online, and manage enquiries and support needs to ensure no one is unable to book and pay for services required.
• Plan and manage the Community Trust vehicles books, servicing, MOTs and repairs as needed.
• Plan and manage the use of the Study Centre.
Decision Making:
• To manage and field all calls received as first point of contact for the Community Trust staff and coaches, to provide support and manage enquiries and know when to escalate to managers. You will deal with all enquiries and make sure they are dealt with by the right people/teams.
• To ensure all database materials are uploaded accurately and consult with coaches/staff if discrepancies in data provided.
• Oversee the office management for Community Trust staff including stationary ordering, Health and Safety and management of keys.
Impact and Influence:
• Ensure every enquiry, booking and service user that contacts the Community Trust has a positive experience when contacting the business.
• Make sure that records of all bookings and participant numbers are captured using Participant, EEQU and Official Soccer School booking systems for the Community Trust, producing weekly reports for managers.
• Chase and record payments to ensure revenue is received in a timely manner by the Community Trust.
• Support staff with event planning, venue access, fixtures and tournaments/festivals.
Skill Level:
• High level of communication skills both face to face and via phone and email.
• Liaison with users and local community enquiries and promotion around delivery and facilities options as required.
• Excellent time keeping and reliability.
• Experience with Microsoft Office applications and excellent keyboard skills.
• Data entry system experience including Salesforce, Participant, EEQU and Official Soccer Schools (if not willingness to become a superuser through training).
• Experience of POS payment systems such as Square.
Communication:
• To ensure all calls are managed professionally and appropriately to ensure excellent service user care.
• Excellent communication skills required to ensure a positive experience by team and all those using the Community Trust services and facilities, providing a ‘can do, solution focused approach’.
Budget Management:
• Support with the chasing and collection of booking fees and payments for bookings if customers are unable to pay via booking system.
Lead and Develop:
• Lead by example with excellent communication and positive professional engagement at all times with Community Trust participants and service users.
• Anti-oppressive practice and following of safeguarding policies and procedures to be undertaken at all times.
Operating Parameters:
• The role will require you working on different sites as business needs require (Fairfields, Brooklands, Tattenhoe, Woughton and Stadium MK).
Milton Keynes Dons Community Trust is recruiting a Business Support Officer to join our team supporting the whole business with first point of contact for phone calls, email and drop in enquiries and data entry for teams across the business.
As Business Support for the Community Trust, you will be responsible for managing and disseminating all calls and emails for the business and completing data inputting requirements on ‘Salesforce’ for Premier League and EFL programmes.
You will also support teams and customers with bookings through our booking system’ Participant’ and events on EEQU and Official Soccer Schools sites.
To oversee the management of vehicles booking process and servicing for the Community Trust.
To oversee the management and booking of the Study Centre at Stadium MK.
The work will also involve supporting the Community Trust (staff and trustees) with arranging meetings, hospitality and access to all sites.
To act as secretariat at Board and Committee meetings.
Finally, the role requires a flexible people centred approach to support the wider team with administration and delivery demands across our community offer, as needed.
Role Competencies:
Planning Timescales:
• Tasks will include carrying out administrative/support tasks as planned with wider Community Trust provision.
• Manage your own time to ensure that all data received from coach delivery is loaded to Salesforce accurately and before due dates.
• To upload bookings to ‘Participant’ EEQU and Official Soccer School portals by deadlines to ensure customers can book online, and manage enquiries and support needs to ensure no one is unable to book and pay for services required.
• Plan and manage the Community Trust vehicles books, servicing, MOTs and repairs as needed.
• Plan and manage the use of the Study Centre.
Decision Making:
• To manage and field all calls received as first point of contact for the Community Trust staff and coaches, to provide support and manage enquiries and know when to escalate to managers. You will deal with all enquiries and make sure they are dealt with by the right people/teams.
• To ensure all database materials are uploaded accurately and consult with coaches/staff if discrepancies in data provided.
• Oversee the office management for Community Trust staff including stationary ordering, Health and Safety and management of keys.
Impact and Influence:
• Ensure every enquiry, booking and service user that contacts the Community Trust has a positive experience when contacting the business.
• Make sure that records of all bookings and participant numbers are captured using Participant, EEQU and Official Soccer School booking systems for the Community Trust, producing weekly reports for managers.
• Chase and record payments to ensure revenue is received in a timely manner by the Community Trust.
• Support staff with event planning, venue access, fixtures and tournaments/festivals.
Skill Level:
• High level of communication skills both face to face and via phone and email.
• Liaison with users and local community enquiries and promotion around delivery and facilities options as required.
• Excellent time keeping and reliability.
• Experience with Microsoft Office applications and excellent keyboard skills.
• Data entry system experience including Salesforce, Participant, EEQU and Official Soccer Schools (if not willingness to become a superuser through training).
• Experience of POS payment systems such as Square.
Communication:
• To ensure all calls are managed professionally and appropriately to ensure excellent service user care.
• Excellent communication skills required to ensure a positive experience by team and all those using the Community Trust services and facilities, providing a ‘can do, solution focused approach’.
Budget Management:
• Support with the chasing and collection of booking fees and payments for bookings if customers are unable to pay via booking system.
Lead and Develop:
• Lead by example with excellent communication and positive professional engagement at all times with Community Trust participants and service users.
• Anti-oppressive practice and following of safeguarding policies and procedures to be undertaken at all times.
Operating Parameters:
• The role will require you working on different sites as business needs require (Fairfields, Brooklands, Tattenhoe, Woughton and Stadium MK).