Business Administrator

Posting date:	11 July 2025
Salary:	£27,007.50 to £27,007.5 per year
Additional salary information:	+ competitive benefits package
Hours:	Full time
Closing date:	10 August 2025
Location:	London, London, NW9 4EW
Company:	Ingeus
Job type:	Permanent
Job reference:	501433_1752259388

Summary

As the primary clerical support resource for internal and external customers, the Business Administrator will undertake time critical administration tasks to support the progression of claimant referrals through the Personal Independence Payment (PIP)/ Workplace Capability Assessment (WCA) and Specialist Benefits (SB) assessment process, contributing to the achievement of volume, quality and service target performance levels. This role is based at Colindale with some home working,

Essential Criteria:

• Previous experience in an administration / clerical support role.
• Previous experience in customer service.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Analytical and problem-solving skills.
• IT literacy including the ability to type/ data input accurately, and at speed.
• Previous experience using CRM databases.
• Organised and able to manage time productively.
• Flexible and able to adapt and respond well to change.

  Desirable Criteria:

• Experience using Power BI.
• Experience of using contact centre technologies.
• Customer Service Qualification.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.