Admin Assistant
| Posting date: | 11 July 2025 |
|---|---|
| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Inverness, Highland |
| Remote working: | On-site only |
| Company: | Castle View Personnel |
| Job type: | Permanent |
| Job reference: |
Summary
Title: Admin Assistant
Type: Permanent
Hours: Full Time
Salary: £25,000 (plus discretionary bonus)
Location: Inverness (hybrid work available after 6 months)
Details:
Our client is looking to appoint an Administrator with excellent customer service skills to join their team based in Inverness. Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.
Main responsibilities:
Customer Experience/Engagement:
Responsible for the delivery of the customer excellence charter.
Building and maintaining relationships with both customers and contractors.
Responsible for processing and distributing regular customer communications.
Administration co-ordination:
Instructing and monitoring contractor maintenance tasks on behalf of property managers.
Responsible for the management, movement and recording of property keys.
Assist property managers with administration elements of customer insurance claims.
Assisting with the preparation and distribution of quarterly customer invoices.
Responsible for processing property sales.
Record keeping & KPIs:
Ensuring customer records are kept accurately and up to date.
Monitoring and maintaining both personal and shared mailboxes
Customer satisfaction (complaints % and survey/interviews).
Monitoring customer response times (% delivery vs target).
Person Specification:
Previous experience in a customer service-based role.
Strong administration skills.
Capable of working with accuracy and attention to detail.
Strong communication and interpersonal skills.
Ability to work well as part of a team.
Proficient using Office 365.
Ability to work to targets and works well under pressure.
Previous experience using a CRM based system is preferable, but not essential.
For more information please respond by email or contact Castle View Personnel on 01463 230 200.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept our T&C's, Privacy Policy and Disclaimers which can be found at www.castleviewpersonnel.com
Type: Permanent
Hours: Full Time
Salary: £25,000 (plus discretionary bonus)
Location: Inverness (hybrid work available after 6 months)
Details:
Our client is looking to appoint an Administrator with excellent customer service skills to join their team based in Inverness. Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.
Main responsibilities:
Customer Experience/Engagement:
Responsible for the delivery of the customer excellence charter.
Building and maintaining relationships with both customers and contractors.
Responsible for processing and distributing regular customer communications.
Administration co-ordination:
Instructing and monitoring contractor maintenance tasks on behalf of property managers.
Responsible for the management, movement and recording of property keys.
Assist property managers with administration elements of customer insurance claims.
Assisting with the preparation and distribution of quarterly customer invoices.
Responsible for processing property sales.
Record keeping & KPIs:
Ensuring customer records are kept accurately and up to date.
Monitoring and maintaining both personal and shared mailboxes
Customer satisfaction (complaints % and survey/interviews).
Monitoring customer response times (% delivery vs target).
Person Specification:
Previous experience in a customer service-based role.
Strong administration skills.
Capable of working with accuracy and attention to detail.
Strong communication and interpersonal skills.
Ability to work well as part of a team.
Proficient using Office 365.
Ability to work to targets and works well under pressure.
Previous experience using a CRM based system is preferable, but not essential.
For more information please respond by email or contact Castle View Personnel on 01463 230 200.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept our T&C's, Privacy Policy and Disclaimers which can be found at www.castleviewpersonnel.com