Customer Experience Colleague
| Dyddiad hysbysebu: | 11 Gorffennaf 2025 |
|---|---|
| Cyflog: | £26,338 i £29,179 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Gorffennaf 2025 |
| Lleoliad: | Preston, Lancashire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | University of Central Lancashire |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 0545-25 |
Crynodeb
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
The Customer Experience Colleague will be a member of the Ground Floor Team, and act as an ambassador for the University, providing an excellent and engaged first point of contact service for visitors and customers. They will pro-actively engage with internal and external customers, ensuring a positive experience through exceptional customer service.
About you:
We are looking for a customer-focused individual with experience in providing excellent service in busy and varied environments. The successful candidate will have strong communication skills, engaging effectively with diverse audiences, and competence in handling sensitive and confidential situations. Proficiency in IT systems or database applications for managing information is essential, alongside Front of House or cabin crew experience. A range of GCSEs including English Language and Math (minimum grade C) or appropriate equivalent, or significant experiential learning, is also a must. The role requires an enthusiastic attitude, the ability to take initiative, set priorities, and work independently while thriving under pressure in demanding environments. Candidates should demonstrate empathy and emotional intelligence, remaining calm in difficult situations while ensuring meaningful engagement with guests.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
About the role:
The Customer Experience Colleague will be a member of the Ground Floor Team, and act as an ambassador for the University, providing an excellent and engaged first point of contact service for visitors and customers. They will pro-actively engage with internal and external customers, ensuring a positive experience through exceptional customer service.
About you:
We are looking for a customer-focused individual with experience in providing excellent service in busy and varied environments. The successful candidate will have strong communication skills, engaging effectively with diverse audiences, and competence in handling sensitive and confidential situations. Proficiency in IT systems or database applications for managing information is essential, alongside Front of House or cabin crew experience. A range of GCSEs including English Language and Math (minimum grade C) or appropriate equivalent, or significant experiential learning, is also a must. The role requires an enthusiastic attitude, the ability to take initiative, set priorities, and work independently while thriving under pressure in demanding environments. Candidates should demonstrate empathy and emotional intelligence, remaining calm in difficult situations while ensuring meaningful engagement with guests.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.