PCN Appeals Admin Officer
| Dyddiad hysbysebu: | 11 Gorffennaf 2025 |
|---|---|
| Cyflog: | £19.46 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Awst 2025 |
| Lleoliad: | Wembley, London, HA9 0FJ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Brent 5271825 |
Crynodeb
What's involved with this role:
Job Title: PCN Appeals Officer
Ref: Brent 5271825
Pay rate: £19.46 per hour PAYE
The role:
We are seeking a detail-oriented individual to assess and respond to representations, appeals and correspondence related to parking and traffic Penalty Charge Notices.
The role involves making decisions in line with council policy and legal guidelines, as well as supporting debt recovery processes while maintaining high service standards.
Key responsibilities:
Be skilled in using the standard word processing tools for handling parking appeals, and keep up to date with any new software introduced
Fully understand traffic and parking laws, review appeals under this legislation, decide whether to accept or reject them, and send the appropriate response letters
Prepare appeal documents for the Environment and Traffic Appeals service and represent the Council at appeal hearings when needed
Gather and prepare evidence for legal cases in the County Court
Oversee the debt recovery process, including handling witness statements, managing bailiffs and County Court hearings. Ensure all actions follow the law and Council policies
Handle enquiries, service requests, and complaints from the public, councillors, other organisations, and Council departments in a professional way and within set deadlines
Log appeals, investigate the details, and prepare case summaries forthe ETA independent Parking Adjudicator
Manage a library of standard responses to help answer common customer enquiries quickly and consistently
Provide clear advice on parking and traffic enforcement issues over the phone and in writing
Offer information and guidance on traffic and parking laws, the Council’s Parking Strategy, contracts, and parking facilities (both on- and off-street)
What the client is looking for:
Preferably a relevant qualification in parking Notice Processing: either WAMITAB Level 3 in Notice Processing, or City & Guilds Level 3 in Notice Processing
Previous experience in processing challenges, representations and appeals
Possess an in-depth and current knowledge of all decriminalised parking and moving traffic legislative controls, and enforcement requirements & processes
Possess a high standard of numeracy, literacy and grammatical accuracy
Previous experience of processing high volumes of correspondence
Experience of meeting targets for both qualitative and quantitative performance
Able to assess parking/traffic cases, make decisions, and explain reasoning
Skilled in handling conflict constructively and professionally
Committed to customer care and its relevance to the role
Capable of managing and prioritising workload independently and effectively
Makes sound decisions aligned with Council policy and organisational goals
Communicates clearly and effectively with diverse audiences, verbally and in writing
IT proficient in Microsoft Office and databases
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Brent 5271825
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.