Business Services Officer
| Dyddiad hysbysebu: | 10 Gorffennaf 2025 |
|---|---|
| Cyflog: | £28,193 i £32,104 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Gorffennaf 2025 |
| Lleoliad: | Maidenhead, Windsor & Maidenhead |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Royal Borough of Windsor and Maidenhead |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We have an exciting opportunity for a Business Services Officer to join us!
This is a full-time, permanent role with hybrid working, and a salary of £28,193 - £32,104 per annum.
The Role:
This is an exciting time to join our finance team at the Royal Borough of Windsor and Maidenhead. Under new leadership, we are looking to build a world-class finance team to support all our services navigate the challenging financial environment in which local authorities operate. With the lowest Council Tax of any unitary authority outside of London we have a record of delivering efficiently. However, we cannot stand still and strengthening the finance team so that is fit to meet future demands is a priority.
This role will report directly to the Exchequer Services Manager and will provide financial support to ensure that all processes are in place to effectively recover sums outstanding to the council.
Your role will include:
Ensuring that any actions relating to new and existing Direct Debit instructions, including setting up new accounts, amendment of existing instructions etc. are processed in a timely and accurate manner.
Raise Credit notes in accordance with the remission forms received together with the appropriate approval.
Process refunds for credit balances on accounts in accordance with the refund forms received together with the appropriate approval.
Maintaining the customer database and undertaking regular account cleansing.
What we are looking for:
Someone with good basic qualifications including English and Maths.
Experience in communicating with customers relating to collection of outstanding payments.
Experience in working effectively to deadlines and able to manage conflicting priorities.
Confidence in using IT systems within both a financial and accounting environment.
Ability to communicate effectively at all levels especially with non-financial colleagues.
What we offer:
32 days annual leave.
Flexible working including a hybrid working pattern for a better work-life balance, although there is an expectation of at least one day a week in the office.
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the offices.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: week commencing 28 July 2025
If you wish to discuss this position informally, please contact Jo Cooke Head of Operational Finance on joanna.cooke@rbwm.gov.uk or Deepali Gotiwale Exchequer Services Manager on Deepali.gotiwale@rbwm.gov.uk
This is a full-time, permanent role with hybrid working, and a salary of £28,193 - £32,104 per annum.
The Role:
This is an exciting time to join our finance team at the Royal Borough of Windsor and Maidenhead. Under new leadership, we are looking to build a world-class finance team to support all our services navigate the challenging financial environment in which local authorities operate. With the lowest Council Tax of any unitary authority outside of London we have a record of delivering efficiently. However, we cannot stand still and strengthening the finance team so that is fit to meet future demands is a priority.
This role will report directly to the Exchequer Services Manager and will provide financial support to ensure that all processes are in place to effectively recover sums outstanding to the council.
Your role will include:
Ensuring that any actions relating to new and existing Direct Debit instructions, including setting up new accounts, amendment of existing instructions etc. are processed in a timely and accurate manner.
Raise Credit notes in accordance with the remission forms received together with the appropriate approval.
Process refunds for credit balances on accounts in accordance with the refund forms received together with the appropriate approval.
Maintaining the customer database and undertaking regular account cleansing.
What we are looking for:
Someone with good basic qualifications including English and Maths.
Experience in communicating with customers relating to collection of outstanding payments.
Experience in working effectively to deadlines and able to manage conflicting priorities.
Confidence in using IT systems within both a financial and accounting environment.
Ability to communicate effectively at all levels especially with non-financial colleagues.
What we offer:
32 days annual leave.
Flexible working including a hybrid working pattern for a better work-life balance, although there is an expectation of at least one day a week in the office.
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the offices.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: week commencing 28 July 2025
If you wish to discuss this position informally, please contact Jo Cooke Head of Operational Finance on joanna.cooke@rbwm.gov.uk or Deepali Gotiwale Exchequer Services Manager on Deepali.gotiwale@rbwm.gov.uk