SPA Call Handler and Administrator
| Dyddiad hysbysebu: | 10 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,625.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24625.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | Nottingham, NG5 1PB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9186-25-0844 |
Crynodeb
To be responsible for processing all incoming referrals to the SPA, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the multi disciplinary team in a timely manner as defined in the agreed referral management protocols. To ensure that service users/patients are directed to appropriate community assessment support services who will respond accordingly. To use communication skills effectively to enable referrers to explain needs and the assistance required. To be sensitive to their feelings and to respect wishes whenever possible. To register referrals and, where appropriate, signpost other services and agencies. To seek advice and guidance of the line manager/duty clinician if appropriate services are not available. To ensure that all referral documentation contains appropriate and relevant information to assist the clinicians. To be responsible for data input in electronic and paper clinical records to support the regular flow of information between SPA, clinical teams and other partner agencies/departments as required. To ensure that electronic systems are kept up to date at all times by entering and amending patient admissions, discharges and other details onto the computer database as required to allow audit and review information and relevant reports to be produced as required. To contribute to the provision of administration services to the children and young people teams ensuring that the workload is prioritised and efficiently managed. To ensure that communications with otherhealth care professionals are managed in accordance with local and Trust Policy. To support clinicians in collating patient information in preparation for Multi-Disciplinary Team meetings.