Part Time Customer Service Agent
| Dyddiad hysbysebu: | 09 Gorffennaf 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Awst 2025 |
| Lleoliad: | Rotherham, South Yorkshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | G4S |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 17329 |
Crynodeb
Part-Time Customer Service Agent - Hybrid Roles
Are you looking for a rewarding part-time opportunity that offers flexibility and the chance to make a real difference? Join our thriving G4S Customer Contact Centre in Wath Upon Dearne! We're seeking motivated individuals to become Part-Time Customer Service Agents in a hybrid role, combining comprehensive onsite training with the flexibility of home-based work.
Please note: This role requires a full-time commitment for initial onsite training, Monday to Friday, 9 am - 5 pm.
This is a fixed-term contract for up to 6 months. (Potential opportunities for permanent roles may arise, but are not guaranteed).
What We Offer:
Part-Time Hours, Varied Shifts: We have various 25-30 hour contracts available with a range of shift patterns to suit your lifestyle.
Hybrid Working: Start with comprehensive onsite training, then transition to home-based work with occasional travel to our Wath-upon-Dearne site (S63 7ER) will be required.
Rewarding Compensation: Earn £12.21 per hour, plus an exciting performance-related bonus!
Fixed-Term Contract: This is a fixed-term contract for up to 6 months, with potential opportunities for permanent roles to arise.
Fantastic Benefits: Unlock a wealth of benefits including tailored progression, training and development opportunities, a company pension scheme, subsidised healthcare plan, exclusive discounts, and much more!
Supportive Environment: Be part of a vibrant team that champions diversity, inclusion, and well-being, with dedicated morale and well-being support.
About the Role:
As a Part-Time Customer Service Agent, you'll be the friendly first point of contact for our customers, providing professional, empathetic service and making a positive impact on every call. You'll gain all the skills you need through our full training program to assist and communicate effectively. For home-based work, you'll need a private workspace and a reliable internet connection.
What You'll Be Doing:
Confidently handling telephone queries and providing clear information.
Communicating effectively and building rapport with customers and colleagues.
Achieving target call and communication levels.
Staying informed with company updates and completing all requested training.
Maintaining accurate and timely records of all customer interactions.
Delivering an exceptional customer experience.
.
Job Requirements
Essential Skills to Bring:
Proven experience in a customer-focused environment.
A confident, courteous communicator with an excellent telephone manner.
The ability to remain calm and effective under pressure.
An excellent standard of written and spoken English.
Demonstrated ability to build rapport and adapt your communication style.
IT literate, with specific experience using Google packages.
A true team player with exceptional attention to detail.
A positive working attitude and strong work ethic.
Desirable Skills (a bonus!):
Experience in a busy, fast-paced Call Centre environment, providing customer services across multiple channels (telephone, webchat, email, letter, social media).
The ability to work independently and take initiative.
Excellent organizational skills to manage your workload efficiently.
A genuine willingness to learn and embrace change.
Fantastic Benefits Await You:
As part of the G4S family, you'll unlock a wealth of benefits and offers from our partners and other organizations. From employee assistance through WeCare to RAC cover, and so much more, including:
Tailored progression, training, and development opportunities.
Opportunities to engage in meaningful charity work.
"Refer A Friend" incentives.
A company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work initiatives: Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specializing in health and medical assistance.
Exclusive discounts on high street shops and brands, including leading retailers and travel suppliers.
Complimentary tea and coffee on site.
A dedicated morale and well-being team to support you
Apply Now!
Ready to join our dynamic team and make a real difference? We encourage applications from people of all ages and backgrounds
Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.
We champion diversity, inclusion, and well-being. At G4S ESS, we encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve. We pride ourselves on being an employer of choice, committed to creating a workplace where everyone feels valued and a sense of belonging.
Are you looking for a rewarding part-time opportunity that offers flexibility and the chance to make a real difference? Join our thriving G4S Customer Contact Centre in Wath Upon Dearne! We're seeking motivated individuals to become Part-Time Customer Service Agents in a hybrid role, combining comprehensive onsite training with the flexibility of home-based work.
Please note: This role requires a full-time commitment for initial onsite training, Monday to Friday, 9 am - 5 pm.
This is a fixed-term contract for up to 6 months. (Potential opportunities for permanent roles may arise, but are not guaranteed).
What We Offer:
Part-Time Hours, Varied Shifts: We have various 25-30 hour contracts available with a range of shift patterns to suit your lifestyle.
Hybrid Working: Start with comprehensive onsite training, then transition to home-based work with occasional travel to our Wath-upon-Dearne site (S63 7ER) will be required.
Rewarding Compensation: Earn £12.21 per hour, plus an exciting performance-related bonus!
Fixed-Term Contract: This is a fixed-term contract for up to 6 months, with potential opportunities for permanent roles to arise.
Fantastic Benefits: Unlock a wealth of benefits including tailored progression, training and development opportunities, a company pension scheme, subsidised healthcare plan, exclusive discounts, and much more!
Supportive Environment: Be part of a vibrant team that champions diversity, inclusion, and well-being, with dedicated morale and well-being support.
About the Role:
As a Part-Time Customer Service Agent, you'll be the friendly first point of contact for our customers, providing professional, empathetic service and making a positive impact on every call. You'll gain all the skills you need through our full training program to assist and communicate effectively. For home-based work, you'll need a private workspace and a reliable internet connection.
What You'll Be Doing:
Confidently handling telephone queries and providing clear information.
Communicating effectively and building rapport with customers and colleagues.
Achieving target call and communication levels.
Staying informed with company updates and completing all requested training.
Maintaining accurate and timely records of all customer interactions.
Delivering an exceptional customer experience.
.
Job Requirements
Essential Skills to Bring:
Proven experience in a customer-focused environment.
A confident, courteous communicator with an excellent telephone manner.
The ability to remain calm and effective under pressure.
An excellent standard of written and spoken English.
Demonstrated ability to build rapport and adapt your communication style.
IT literate, with specific experience using Google packages.
A true team player with exceptional attention to detail.
A positive working attitude and strong work ethic.
Desirable Skills (a bonus!):
Experience in a busy, fast-paced Call Centre environment, providing customer services across multiple channels (telephone, webchat, email, letter, social media).
The ability to work independently and take initiative.
Excellent organizational skills to manage your workload efficiently.
A genuine willingness to learn and embrace change.
Fantastic Benefits Await You:
As part of the G4S family, you'll unlock a wealth of benefits and offers from our partners and other organizations. From employee assistance through WeCare to RAC cover, and so much more, including:
Tailored progression, training, and development opportunities.
Opportunities to engage in meaningful charity work.
"Refer A Friend" incentives.
A company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work initiatives: Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specializing in health and medical assistance.
Exclusive discounts on high street shops and brands, including leading retailers and travel suppliers.
Complimentary tea and coffee on site.
A dedicated morale and well-being team to support you
Apply Now!
Ready to join our dynamic team and make a real difference? We encourage applications from people of all ages and backgrounds
Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.
We champion diversity, inclusion, and well-being. At G4S ESS, we encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve. We pride ourselves on being an employer of choice, committed to creating a workplace where everyone feels valued and a sense of belonging.