Project Delivery Officer
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £37,035 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Awst 2025 |
| Lleoliad: | Chatham, ME4 4LL |
| Cwmni: | MHS Homes |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 19 |
Crynodeb
Job Advert
Make a Real Impact in Your Community
At mhs homes, we’re passionate about making a difference. Our goal is to help end the housing crisis in north Kent by providing
safe, sustainable homes—and we need people like you to help make it happen.
We’re looking for a Project Delivery Officer to join our Asset Management team. You’ll be a key player in delivering planned and
major works across our homes, ensuring our customers receive excellent service every step of the way.
What You’ll Be Doing
* Acting as the first point of contact for residents during improvement projects
* Coordinating and delivering timely, clear communication to residents
* Managing appointments, access issues, and resolving first-stage complaints
* Building strong, positive relationships with contractors and customers
* Supporting resident engagement activities and promoting social value
* Tailoring communications to individual needs and championing the customer voice
* Reporting on customer satisfaction, complaints, resolutions, and compliments
What We’re Looking For
* Experience in a customer care or resident liaison role, ideally within social housing
* Confident communicator with strong interpersonal skills
* Knowledge of Awaab’s Law, HHSRS and Decent Homes standards
* Skilled in complaint resolution and managing expectations
* Organised, detail-oriented, and able to prioritise in a fast-paced environment
* Proficient in Microsoft Office and confident using technology
* Full UK driving licence and a DBS check (or willing to obtain one)
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
Join MHS and contribute to making a meaningful impact on the lives of young people in our community.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Make a Real Impact in Your Community
At mhs homes, we’re passionate about making a difference. Our goal is to help end the housing crisis in north Kent by providing
safe, sustainable homes—and we need people like you to help make it happen.
We’re looking for a Project Delivery Officer to join our Asset Management team. You’ll be a key player in delivering planned and
major works across our homes, ensuring our customers receive excellent service every step of the way.
What You’ll Be Doing
* Acting as the first point of contact for residents during improvement projects
* Coordinating and delivering timely, clear communication to residents
* Managing appointments, access issues, and resolving first-stage complaints
* Building strong, positive relationships with contractors and customers
* Supporting resident engagement activities and promoting social value
* Tailoring communications to individual needs and championing the customer voice
* Reporting on customer satisfaction, complaints, resolutions, and compliments
What We’re Looking For
* Experience in a customer care or resident liaison role, ideally within social housing
* Confident communicator with strong interpersonal skills
* Knowledge of Awaab’s Law, HHSRS and Decent Homes standards
* Skilled in complaint resolution and managing expectations
* Organised, detail-oriented, and able to prioritise in a fast-paced environment
* Proficient in Microsoft Office and confident using technology
* Full UK driving licence and a DBS check (or willing to obtain one)
We offer:
* A performance based annual bonus + pension contributions matched up to 6%
* 28 days holiday + bank holidays and the option to buy/sell holiday
* Training & Development and opportunities for continuing professional development including regular tool box talks
* A great team of colleagues to work with
* Regular social and charitable events and a range of wellbeing activities
* Enhanced family leave policies
* A really competitive package of flexible employee benefits including a cycle to work scheme
* Free parking and disabled parking
* Access to two holiday homes in Norfolk and Dorset
Join MHS and contribute to making a meaningful impact on the lives of young people in our community.
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
us about your skills and experience.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.