Advisory Officer (Contact)
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Gorffennaf 2025 |
| Lleoliad: | Weybridge, Surrey, KT13 0YP |
| Cwmni: | Surrey County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SCC/TP/287916/3470_1751968005 |
Crynodeb
This role has a starting salary of £32,512 per annum, based on a 36 hour working week.
Join our dedicated team at Surrey County Council's Adult Social Care Information and Advice Service as an Advisory Officer! We're looking for someone enthusiastic and committed to making a difference in the lives of our residents. In this role, you'll be part of a supportive and collaborative team that values growth and continuous improvement, playing a key role in delivering the high-quality service we're proud to offer.
This position is based at Dakota House in Weybridge, following your induction, there will be flexibility to work from home part of the week. This is a permanent contract opportunity.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 5 days of additional annual leave
- Up to 5 days of carer's leave per year
- An extensive Employee Assistance Programme (EAP) supporting health and wellbeing
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
- Paternity, adoption, and dependents leave
About the Team
The Adult Social Care Information & Advice Service serves as the first point of contact-our 'front door'-for anyone seeking support from Surrey's Adult Services. In this dynamic and fast-paced role, you'll handle a diverse and engaging range of enquiries.
While the environment can be demanding, it's also highly rewarding. You'll be trusted to make informed, independent decisions and encouraged to bring your energy, ideas, and initiative to help continuously enhance the quality of our service.
About the Role
In this role, you'll respond to enquiries from both the public and professionals seeking support for adults, offering clear and comprehensive information about local care and support services. Your guidance will help individuals understand how adult social care works in their area, explore available care and funding options, and navigate the process of accessing the right support.
What a typical day might look like:
- You'll be the first point of contact for incoming enquiries, managing each interaction within agreed service level targets. You'll assess the urgency and risk of each call, using your judgement to prioritise and respond effectively.
- Working closely with colleagues across Surrey, you'll help coordinate timely responses to requests for support, advice, information, and safeguarding concerns.
- You'll engage with residents and their families to gather important background information. This insight is crucial in supporting our partner agencies and ensuring the right help is provided.
- You'll play a key role in supporting emergency responses by working with police and ambulance teams. Your coordination will help ensure the right resources are deployed quickly and efficiently during critical situations.
To help you settle in and feel fully supported, all new team members will work from the office 4 days a week during the initial induction and training period (up to 12 weeks). Once you're confident and ready to work independently, you'll move to a hybrid pattern-typically 2 days in the office and 3 days from home. You are required to be flexible, as there will be times when you'll need to come into the office more often depending on team or service needs.
Shortlisting Criteria
To be considered for an interview, your application (CV and separate personal statement) will need to outline and evidence your previous skills and experience with regards to the following areas:
- An understanding of social care and health issues, with a basic awareness of public sector and voluntary agencies
- Experience of providing high levels of customer care and professionalism to members of the public
- Dealing empathically with sensitive calls/situations
- Excellent IT skills and use of databases to a high standard of accuracy
- Ability to work effectively and flexibly and as part of a team
- Effective written and verbal communication and interpersonal skills
A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.
You will need to evidence relevant experience combined with a natural capacity for empathy in dealing with sensitive and potentially distressing calls, and have keen eye for detail and accuracy when inputting information onto databases.
If you can tick all the above and are enthusiastic about helping our residents with their requests and enquiries, then please do not hesitate in applying.
The job advert closes at 23:59 on 13th July 2025 with interviews to follow. The interview will include a 10-15 minute presentation in a format of your choice on a topic shared in advance.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.