Audiology Administrator | Mid and South Essex NHS Foundation Trust
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 per annum (pro rata for part-time) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Awst 2025 |
| Lleoliad: | Westcliff-on-Sea, SS0 0RY |
| Cwmni: | Southend University Hospital NHS Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7178519/390-SUR-SO-5150 |
Crynodeb
Are you an effective communicator with excellent interpersonal skills and attention to detail?
Are you an adaptable worker, able to learn new skills and work within a bustling working environment?
If you feel you can rise to the occasion, a rewarding opportunity has arisen in our Audiology department to be a patient-facing administrative team member. Audiology staff members must be patient with individuals who are hard of hearing/Deaf and may present with a variety of needs and concerns but directing them to the right solution is infinitely rewarding.
The successful candidate will join our supportive administrative team, working on a variety of tasks.
The successful candidate will organise and manage the day to day activities of the department in terms of patient reception, appointment scheduling, staff resource planning and allocating/triaging of referrals to appropriate grades of staff.
They will receive patients and take patients calls, text, letters and e-mails, responding in a prompt and professional manner.
The successful candidate will be responsible for stock control, distribution, and associated requisitioning of departmental supplies.
They will also carry out low-level hearing aid maintenance tasks and handle/distribute hearing aid consumables to patients and external clinics.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
• Patient communication: face-to-face interactions with hard of hearing and Deaf individuals as well as receiving/placing telephone calls with patients and communicating via email and text messaging.
• Professional communication: working as part of an administrative team to support clinical commitments as well as communicating with professional partners to resolve orders, invoices and source goods.
• Adapt to service demands: deal with conflicting service demands and potential short-term changes as well as managing distressed and angry patients using de-escalation skills to resolve conflicts.
• Clinic administration: transcribing clinical notes and letters to GP, Health Visitors and School nurses and other stakeholders as well as handling referral letter triaging.
• Stock control: take inventory of stock and work to manage stock levels across sites
• Clinic analysis: collecting departmental statistics and enter these into our Key Performance Indicator tracker
• Training and support: Train new members of the admin team, advising on correct procedures
• Clinical duties: Work with and manipulate small hearing aid parts, identifying hearing aid models and offer basic maintenance support, maintaining good infection control skills while working with hearing aids and patient ear moulds.
• Policy and service development: contribute to staff meetings and discussions that impact the development of the administrative team
• Financial and resources: work with management team to raise orders, receipt invoices for the department, using a number of systems. Work with Patient Access Officer to ensure staff timetabling is completed and liaise with outside clinics to arrange collection/return of hearing aids as well as manage the processing of ear moulds from the manufacturer.
• IT capabilities: utilise a number of computer-based applications, including Auditbase, the department's specialist patient management system. They will deal with the Trust-wide IT systems including purchasing, referral systems and patient management systems.
This advert closes on Sunday 13 Jul 2025