Deputy Head Receptionist - Maternity Cover
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24, 863.80 per annum (£96.63 per day) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Awst 2025 |
| Lleoliad: | EX31 1HG |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Brend Hotels |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 283107JCP |
Crynodeb
Deputy Head Receptionist (12 month contract - maternity cover)
Location: Barnstaple, North Devon. EX31 1HG
Salary: £24, 863.80 per annum (£96.63 per day)
Hotel: The Royal and Fortescue Hotel
Deadline to apply: 9th August 2025
Hours per week: 37.5
As a Deputy Head Receptionist you will have a hands on role and be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. You will assist the Head Receptionist in the smooth running of the department and will take charge in her absence. Flexible working is essential as the role does include various shifts covering a variety of early mornings, later evenings and weekends throughout each week.
Work for the Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. This is a great opportunity to work for a successful local company in the South West.
What will I be doing?
As a Deputy Head Receptionist at The Royal and Fortescue Hotel, alongside your team, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care and ensuring your team operate to the same high standards. This is a hands on role so you will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:
Record and control hotel bookings with accuracy and effectiveness
Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
Completing day to day office administrative tasks including hotel banking
Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
Ensure workstation and office is tidy and equipment is in working order
Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
Assist other departments wherever necessary and maintain good working relationships
Assisting the Head Receptionist in the smooth running of the department
Taking charge of the department in the absence of the Head Receptionist
What are we looking for?
To successfully fill this role as Deputy Head Receptionist at The Royal and Fortescue Hotel, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude and willingness to learn
Good communication skills
Commitment to delivering high levels of customer service
A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
Flexibility to respond to a range of different work situations
Ability to work on your own or in a team
Previous experience is essential, with a proven track record in the following areas:
Team Management
Problem Solving
Office Administration
Reslynx or similar PMS
Resdiary
Zonal
Excel and Word
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Collection?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
Location: Barnstaple, North Devon. EX31 1HG
Salary: £24, 863.80 per annum (£96.63 per day)
Hotel: The Royal and Fortescue Hotel
Deadline to apply: 9th August 2025
Hours per week: 37.5
As a Deputy Head Receptionist you will have a hands on role and be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. You will assist the Head Receptionist in the smooth running of the department and will take charge in her absence. Flexible working is essential as the role does include various shifts covering a variety of early mornings, later evenings and weekends throughout each week.
Work for the Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. This is a great opportunity to work for a successful local company in the South West.
What will I be doing?
As a Deputy Head Receptionist at The Royal and Fortescue Hotel, alongside your team, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care and ensuring your team operate to the same high standards. This is a hands on role so you will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:
Record and control hotel bookings with accuracy and effectiveness
Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
Completing day to day office administrative tasks including hotel banking
Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
Ensure workstation and office is tidy and equipment is in working order
Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
Assist other departments wherever necessary and maintain good working relationships
Assisting the Head Receptionist in the smooth running of the department
Taking charge of the department in the absence of the Head Receptionist
What are we looking for?
To successfully fill this role as Deputy Head Receptionist at The Royal and Fortescue Hotel, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude and willingness to learn
Good communication skills
Commitment to delivering high levels of customer service
A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
Flexibility to respond to a range of different work situations
Ability to work on your own or in a team
Previous experience is essential, with a proven track record in the following areas:
Team Management
Problem Solving
Office Administration
Reslynx or similar PMS
Resdiary
Zonal
Excel and Word
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Collection?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!