Volunteer Centre Team Leader
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,000 - £33,000 per annum (depending on experience) |
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | Cannock |
| Company: | Newlife the Charity for Disabled Children |
| Job type: | Permanent |
| Job reference: | 572 |
Summary
Job Advert
Job Title: Volunteer Centre Team Leader
Reports To: Volunteer Manager
Division: Charity
Team: Volunteering
Location: Cannock
Contract Type: Full-time, Permanent
Salary: £27,000 - £33,000 per annum - Depending on Experience
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ABOUT NEWLIFE
At Newlife, we believe every disabled child deserves the best possible future. For over 30 years, we have been the UK’s largest
charitable provider of specialist equipment for disabled children, offering emergency support to families within 72 hours and
running a free, national, nurse-staffed helpline.
Our volunteers are at the heart of what we do – giving their time, energy, and skills to help us deliver services, raise vital
funds, and spread awareness.
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ROLE PURPOSE
As the Volunteer Centre Team Leader, you will be responsible for the effective day-to-day running of our on-site Volunteer Centre
in Cannock. This inclusive, vibrant space welcomes up to 32 volunteers daily (Monday to Friday), supporting the preparation of
stock donated by retail partners for sale in our 9 UK charity shops.
You’ll lead a small team of Volunteer Support Assistants, coordinate volunteer activities, oversee quality and safety standards,
and help cultivate an environment where every volunteer feels valued and supported. This hands-on role also includes some physical
work, such as moving stock and roll cages.
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KEY RESPONSIBILITIES
* Oversee the daily operations of the Volunteer Centre.
* Line manage and support three Volunteer Support Assistants.
* Supervise and guide volunteers, including corporate and group volunteers.
* Allocate tasks and stock appropriately, considering individual skill levels and abilities.
* Ensure accurate processing of stock according to guidance.
* Promote and maintain a safe and inclusive environment through adherence to safeguarding and health & safety policies.
* Maintain volunteer records, including contact information, training logs, and hours volunteered.
* Support volunteer recruitment, onboarding, and training.
* Ensure all required equipment is available and in working order.
* Assist in planning and delivering volunteer events, recognition initiatives, and engagement activities.
* Represent Newlife at volunteer recruitment and engagement events.
* Participate in physical tasks involving stock movement (e.g., lifting cartons, pushing cages).
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PERSON SPECIFICATION
KNOWLEDGE & EXPERIENCE
* Proven experience in a supervisory or leadership role.
* Experience working with volunteers or within the charity sector is desirable.
* Understanding of inclusive volunteering and working with individuals of varying abilities.
SKILLS
* Strong leadership and team management skills.
* Excellent interpersonal and communication abilities.
* Confident in building positive relationships with volunteers and colleagues.
* Organised with strong problem-solving skills and the ability to work under pressure.
* Detail-oriented and capable of following procedures accurately.
* Proficient in Microsoft Office and comfortable using databases and digital systems.
* Understanding of volunteer legislation and safeguarding practices.
ATTRIBUTES
* Passionate about volunteering and creating opportunities for others to learn and grow.
* Empathetic, respectful, and adaptable in communication with diverse groups.
* Professional, dependable, and committed to confidentiality.
* A collaborative team player who leads by example.
OTHER REQUIREMENTS
* Willingness to adhere to internal policies, including Health & Safety, safeguarding, and equality & diversity.
* Commitment to Newlife’s mission, values, and unique culture.
* Flexible approach and willingness to undertake training and development.
* Enhanced DBS check required for this role.
----------------------------------------------------------------------------------------------------------------------------------
WHAT WE OFFER
* The opportunity to make a real difference in the lives of disabled children and their families.
* A supportive and inclusive working environment.
* Opportunities for professional development and growth.
* [Add any additional benefits, e.g., holidays, pension, staff discount if applicable.]
----------------------------------------------------------------------------------------------------------------------------------
To Apply:
Please submit your CV and a covering letter outlining your interest in the role and how your experience aligns with the person
specification.
Job Title: Volunteer Centre Team Leader
Reports To: Volunteer Manager
Division: Charity
Team: Volunteering
Location: Cannock
Contract Type: Full-time, Permanent
Salary: £27,000 - £33,000 per annum - Depending on Experience
----------------------------------------------------------------------------------------------------------------------------------
ABOUT NEWLIFE
At Newlife, we believe every disabled child deserves the best possible future. For over 30 years, we have been the UK’s largest
charitable provider of specialist equipment for disabled children, offering emergency support to families within 72 hours and
running a free, national, nurse-staffed helpline.
Our volunteers are at the heart of what we do – giving their time, energy, and skills to help us deliver services, raise vital
funds, and spread awareness.
----------------------------------------------------------------------------------------------------------------------------------
ROLE PURPOSE
As the Volunteer Centre Team Leader, you will be responsible for the effective day-to-day running of our on-site Volunteer Centre
in Cannock. This inclusive, vibrant space welcomes up to 32 volunteers daily (Monday to Friday), supporting the preparation of
stock donated by retail partners for sale in our 9 UK charity shops.
You’ll lead a small team of Volunteer Support Assistants, coordinate volunteer activities, oversee quality and safety standards,
and help cultivate an environment where every volunteer feels valued and supported. This hands-on role also includes some physical
work, such as moving stock and roll cages.
----------------------------------------------------------------------------------------------------------------------------------
KEY RESPONSIBILITIES
* Oversee the daily operations of the Volunteer Centre.
* Line manage and support three Volunteer Support Assistants.
* Supervise and guide volunteers, including corporate and group volunteers.
* Allocate tasks and stock appropriately, considering individual skill levels and abilities.
* Ensure accurate processing of stock according to guidance.
* Promote and maintain a safe and inclusive environment through adherence to safeguarding and health & safety policies.
* Maintain volunteer records, including contact information, training logs, and hours volunteered.
* Support volunteer recruitment, onboarding, and training.
* Ensure all required equipment is available and in working order.
* Assist in planning and delivering volunteer events, recognition initiatives, and engagement activities.
* Represent Newlife at volunteer recruitment and engagement events.
* Participate in physical tasks involving stock movement (e.g., lifting cartons, pushing cages).
----------------------------------------------------------------------------------------------------------------------------------
PERSON SPECIFICATION
KNOWLEDGE & EXPERIENCE
* Proven experience in a supervisory or leadership role.
* Experience working with volunteers or within the charity sector is desirable.
* Understanding of inclusive volunteering and working with individuals of varying abilities.
SKILLS
* Strong leadership and team management skills.
* Excellent interpersonal and communication abilities.
* Confident in building positive relationships with volunteers and colleagues.
* Organised with strong problem-solving skills and the ability to work under pressure.
* Detail-oriented and capable of following procedures accurately.
* Proficient in Microsoft Office and comfortable using databases and digital systems.
* Understanding of volunteer legislation and safeguarding practices.
ATTRIBUTES
* Passionate about volunteering and creating opportunities for others to learn and grow.
* Empathetic, respectful, and adaptable in communication with diverse groups.
* Professional, dependable, and committed to confidentiality.
* A collaborative team player who leads by example.
OTHER REQUIREMENTS
* Willingness to adhere to internal policies, including Health & Safety, safeguarding, and equality & diversity.
* Commitment to Newlife’s mission, values, and unique culture.
* Flexible approach and willingness to undertake training and development.
* Enhanced DBS check required for this role.
----------------------------------------------------------------------------------------------------------------------------------
WHAT WE OFFER
* The opportunity to make a real difference in the lives of disabled children and their families.
* A supportive and inclusive working environment.
* Opportunities for professional development and growth.
* [Add any additional benefits, e.g., holidays, pension, staff discount if applicable.]
----------------------------------------------------------------------------------------------------------------------------------
To Apply:
Please submit your CV and a covering letter outlining your interest in the role and how your experience aligns with the person
specification.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.