Facilities Co-Ordinator
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Awst 2025 |
| Lleoliad: | EH1 3EG |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 78710 |
Crynodeb
Do you want to be part of a World Class Hospitality Assured and PFM award winning team?
We are recruiting for a Facilities Coordinator for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity.
What We Are Looking For:
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-A passion for customer service.
-The drive to succeed and achieve high standards.
-Excellent communication and interpersonal skills.
-Experience in a similar role is preferred.
-Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures).
-Capability to challenge service delivery when it falls below SLA/SOP/KPI standards.
-Informed knowledge of contractual KPIs and SLAs.QHSE and Wellbeing:
-Report any near misses, dangerous occurrences, or incidents immediately.
-Work safely at all times and in line with SOPs and the QHSE folder.
-Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy.
-Understand Mitie Health & Safety values detailed in the well-being handbook.
Key Responsibilities
-Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution.
-Stationery Management: Manage and maintain the stationery stock for the business.
-Reception Support: Provide necessary support to the reception area.
-Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas.
-FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department.
-Work Orders Management: Log and track work orders on behalf of the client.
-Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants.
-Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants.
-Locker Management: Assist with and conduct locker resets in accordance with the client's procedures.
-Fire Emergency Role: Actively participate during fire emergencies in line with the building's procedures.
-Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results).
-Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.
-Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business.
-Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe.
-Event Support: Provide support for events as required.
-Workplace Team Support: Assist the Workplace Team in covering holidays and training periods.
-Additional Requests: Fulfil any reasonable request made by the line manager.
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We are recruiting for a Facilities Coordinator for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity.
What We Are Looking For:
-
-
-A passion for customer service.
-The drive to succeed and achieve high standards.
-Excellent communication and interpersonal skills.
-Experience in a similar role is preferred.
-Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures).
-Capability to challenge service delivery when it falls below SLA/SOP/KPI standards.
-Informed knowledge of contractual KPIs and SLAs.QHSE and Wellbeing:
-Report any near misses, dangerous occurrences, or incidents immediately.
-Work safely at all times and in line with SOPs and the QHSE folder.
-Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy.
-Understand Mitie Health & Safety values detailed in the well-being handbook.
Key Responsibilities
-Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution.
-Stationery Management: Manage and maintain the stationery stock for the business.
-Reception Support: Provide necessary support to the reception area.
-Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas.
-FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department.
-Work Orders Management: Log and track work orders on behalf of the client.
-Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants.
-Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants.
-Locker Management: Assist with and conduct locker resets in accordance with the client's procedures.
-Fire Emergency Role: Actively participate during fire emergencies in line with the building's procedures.
-Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results).
-Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.
-Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business.
-Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe.
-Event Support: Provide support for events as required.
-Workplace Team Support: Assist the Workplace Team in covering holidays and training periods.
-Additional Requests: Fulfil any reasonable request made by the line manager.
-