Customer Support Assistant
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | £12.85 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Awst 2025 |
| Lleoliad: | Nottingham, Nottinghamshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ben Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | BRRQ1560345072025 |
Crynodeb
Customer Support Assistant
Description
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Support Assistant. In this role, you will be the frontline representative for our organization, providing exceptional support to our valued customers. Your primary responsibility will be to assist customers in resolving their inquiries, issues, and concerns while ensuring a positive and efficient experience. You will interact with customers through various channels, including phone, email, and live chat, requiring strong communication and problem-solving skills. This position is ideal for candidates who are passionate about customer service and are looking to develop their skills in a dynamic environment. You will be responsible for understanding our products and services thoroughly to provide accurate information and support to our customers. Additionally, you will collaborate with other team members and departments to ensure a seamless support experience, contributing to the overall improvement of our processes and customer satisfaction. As a Customer Support Assistant, you will play an essential role in fostering long-lasting relationships with our customers and helping them navigate any issues they may face. If you are a proactive and results-oriented individual who thrives in a fast-paced setting, we encourage you to apply and become an integral part of our customer support team.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely manner.
Provide accurate information regarding products, services, and policies to assist customers effectively.
Document customer interactions and feedback in the company database.
Assist customers in troubleshooting issues, providing step-by-step guidance when necessary.
Escalate unresolved issues to the appropriate teams or management.
Collaborate with team members to improve support processes and customer experience.
Conduct follow-up communications with customers to ensure that issues are resolved satisfactorily.
Requirements
High school diploma or equivalent; additional education or certification in customer service is a plus.
Proven experience in a customer service role or related field is preferred.
Strong verbal and written communication skills with a friendly and professional demeanor.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
Excellent problem-solving skills and ability to think critically under pressure.
A positive attitude and a passion for helping others succeed.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £12.85
Location: Nottingham, Nottinghamshire
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicants) who reside, in the UK.
Description
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Support Assistant. In this role, you will be the frontline representative for our organization, providing exceptional support to our valued customers. Your primary responsibility will be to assist customers in resolving their inquiries, issues, and concerns while ensuring a positive and efficient experience. You will interact with customers through various channels, including phone, email, and live chat, requiring strong communication and problem-solving skills. This position is ideal for candidates who are passionate about customer service and are looking to develop their skills in a dynamic environment. You will be responsible for understanding our products and services thoroughly to provide accurate information and support to our customers. Additionally, you will collaborate with other team members and departments to ensure a seamless support experience, contributing to the overall improvement of our processes and customer satisfaction. As a Customer Support Assistant, you will play an essential role in fostering long-lasting relationships with our customers and helping them navigate any issues they may face. If you are a proactive and results-oriented individual who thrives in a fast-paced setting, we encourage you to apply and become an integral part of our customer support team.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely manner.
Provide accurate information regarding products, services, and policies to assist customers effectively.
Document customer interactions and feedback in the company database.
Assist customers in troubleshooting issues, providing step-by-step guidance when necessary.
Escalate unresolved issues to the appropriate teams or management.
Collaborate with team members to improve support processes and customer experience.
Conduct follow-up communications with customers to ensure that issues are resolved satisfactorily.
Requirements
High school diploma or equivalent; additional education or certification in customer service is a plus.
Proven experience in a customer service role or related field is preferred.
Strong verbal and written communication skills with a friendly and professional demeanor.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
Excellent problem-solving skills and ability to think critically under pressure.
A positive attitude and a passion for helping others succeed.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £12.85
Location: Nottingham, Nottinghamshire
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicants) who reside, in the UK.