Trainee Careers Adviser/Careers Adviser (Camb and Beds)
| Posting date: | 08 July 2025 |
|---|---|
| Salary: | £25,113 to £31,250 per year, pro rata |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Cambridge, Cambridgeshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | The Futures Group |
| Job type: | Temporary |
| Job reference: | VAC-25-26-12 |
Summary
JOB SUMMARY:
The careers advisor role will support individuals aged 19+ through providing career information, advice,
and guidance (IAG) to our customers in a variety of organisations and locations throughout the county,
to support customer who are employment, unemployment or who are economically inactive, to secure
sustained employment, education, or training outcomes. You will need to ensure the customers’ needs
are identified and addressed to ensure an impactful and meaningful customer journey. As part of the
East of England team, you will need to have the ability to travel within Cambridge and Bedfordshire.
ROLES AND RESPONSIBILITIES:
To be the named adviser for an identified cohort of customers. You will:
• Carry out eligibility checks, initial assessments, banding exercises, and/or personal
development/action planning documentation, as required, which meet company quality
standards.
• review customer’s progress, resetting actions and demonstrating distance travelled. Guiding
them through the implications of choices at key transition points and progression into EET.
• regularly follow-up and track the customer’s current status and record accurately all outcomes,
ensuring appropriate evidence is gathered in line with contract claims.
• raise their aspirations, motivation, and self-confidence through identifying and removing barriers.
• use communication and coaching tools and techniques to provide information, advice, guidance
to customers with targeted needs on a one-to-one and groups basis via digital and non-digital
means within a variety of settings.
• effectively utilise LMI research tools, share knowledge and engage customers with information
relating to LMI trends in their chosen careers.
• develop and deliver support sessions to overcome barriers, e.g.: budget planning, travel training,
self-awareness etc.
• actively participate in outreach work, including home visiting and use of community partner
venues, to identify and support customers in most need of help and support.
• use technology to engage with and support individuals and groups e.g., MS Teams & WhatsApp
• work with the customer’s wider support network, enabling them to contribute to the support and
progression of the customer.
• developing appropriate partnership networks to improve access to our services for customers in
harder to reach groups and ensure inward referral numbers are achieved.
• develop partnerships with a variety of support services, signposting to services to overcome
barriers and enable customers to enter and sustain a positive EET outcome.
• communicate effectively and work across the company to maximise the customer journey.
• demonstrate resilience in working with the most vulnerable customers who face multiple complex
barriers and intersecting support needs including targeted needs such as SEND,
refugee/immigration status etc.
• deliver agreed individual targets relating to both volume and quality in line with contract
compliance. Using reports and databases to manage your own caseload. Ensuring good time
management and effective use of resources.
• maintain accurate computerised records in a timely manner, optimising the use of ICT, including
reports and dashboards.
• engage in impact success measure processes and maintain quality standards appropriate to the
post and in line with Ofsted and Matrix Standard.
• gathering customer feedback and case studies through a variety of methods and reviewing
service delivery on a regular basis, implementing improvements as required.
• be required to work in various locations in line with business need.
• take an active part in reflective practice, PDR (Performance Development Review) and practice
observation (observational framework) as part of your personal development and support
programme and take an active ownership of your own CPD (continuous professional
development).
The careers advisor role will support individuals aged 19+ through providing career information, advice,
and guidance (IAG) to our customers in a variety of organisations and locations throughout the county,
to support customer who are employment, unemployment or who are economically inactive, to secure
sustained employment, education, or training outcomes. You will need to ensure the customers’ needs
are identified and addressed to ensure an impactful and meaningful customer journey. As part of the
East of England team, you will need to have the ability to travel within Cambridge and Bedfordshire.
ROLES AND RESPONSIBILITIES:
To be the named adviser for an identified cohort of customers. You will:
• Carry out eligibility checks, initial assessments, banding exercises, and/or personal
development/action planning documentation, as required, which meet company quality
standards.
• review customer’s progress, resetting actions and demonstrating distance travelled. Guiding
them through the implications of choices at key transition points and progression into EET.
• regularly follow-up and track the customer’s current status and record accurately all outcomes,
ensuring appropriate evidence is gathered in line with contract claims.
• raise their aspirations, motivation, and self-confidence through identifying and removing barriers.
• use communication and coaching tools and techniques to provide information, advice, guidance
to customers with targeted needs on a one-to-one and groups basis via digital and non-digital
means within a variety of settings.
• effectively utilise LMI research tools, share knowledge and engage customers with information
relating to LMI trends in their chosen careers.
• develop and deliver support sessions to overcome barriers, e.g.: budget planning, travel training,
self-awareness etc.
• actively participate in outreach work, including home visiting and use of community partner
venues, to identify and support customers in most need of help and support.
• use technology to engage with and support individuals and groups e.g., MS Teams & WhatsApp
• work with the customer’s wider support network, enabling them to contribute to the support and
progression of the customer.
• developing appropriate partnership networks to improve access to our services for customers in
harder to reach groups and ensure inward referral numbers are achieved.
• develop partnerships with a variety of support services, signposting to services to overcome
barriers and enable customers to enter and sustain a positive EET outcome.
• communicate effectively and work across the company to maximise the customer journey.
• demonstrate resilience in working with the most vulnerable customers who face multiple complex
barriers and intersecting support needs including targeted needs such as SEND,
refugee/immigration status etc.
• deliver agreed individual targets relating to both volume and quality in line with contract
compliance. Using reports and databases to manage your own caseload. Ensuring good time
management and effective use of resources.
• maintain accurate computerised records in a timely manner, optimising the use of ICT, including
reports and dashboards.
• engage in impact success measure processes and maintain quality standards appropriate to the
post and in line with Ofsted and Matrix Standard.
• gathering customer feedback and case studies through a variety of methods and reviewing
service delivery on a regular basis, implementing improvements as required.
• be required to work in various locations in line with business need.
• take an active part in reflective practice, PDR (Performance Development Review) and practice
observation (observational framework) as part of your personal development and support
programme and take an active ownership of your own CPD (continuous professional
development).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.