Southwark CAMHS Senior Administrator | South London and Maudsley NHS Foundation Trust

Dyddiad hysbysebu:	07 Gorffennaf 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£31,944 - £34,937 per annum inclusive of HCAS
Oriau:	Llawn Amser
Dyddiad cau:	06 Awst 2025
Lleoliad:	London, SE5 8AZ
Cwmni:	South London and Maudsley NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7257971/334-NCL-7257971-TA

Crynodeb

Southwark CAMHS Senior Administrator

a) The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.

b) The administrator is often the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.

c) Due to the focus of the team in working collaboratively with Schools and education partners, the post holder must proactively create and maintain effective working relationships with these partners.

d) Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality, including data reports to NHSE specific the Multi-disciplinary Team programme.

(a) To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlookcalendars.

(b) To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, whereappropriate.

(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining qualitystandards.

(d) Ability to work in an unpredictable pattern, dealing with frequentinterruptions.

(e) Organise the booking of interpreters and translation of correspondence, where appropriate.

(f) To arrange appointments and meetings asrequired.

(g) Attend meetings including team meetings and produceminutes.



Benefits offered by SLAM:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

· Generous pay, pensions, and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.

· Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.

· Career development, there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes

WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.

1) ADMINISTRATIVE

(a) Liaising with families and professionals, managing the preparation and dispatch of appointment letters and associated questionnaires

(b) To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlookcalendars.

(c) To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, whereappropriate.



(d) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining qualitystandards.

(e) Ability to work in an unpredictable pattern, dealing with frequentinterruptions.

(f) Organise the booking of interpreters and translation of correspondence, where appropriate.

(g) To arrange appointments and meetings asrequired.

(h) Attend meetings including team meetings and produceminutes.

(i) Make travel arrangements for the team whenrequired.

(j) Order stationery and be responsible for the following up of orders to ensuredelivery and correct receipt of stock for the team, asrequired.

(k) To add referrals to the Trust patient database within 24 hours ofreceipt.

(l) Trace patient NHS details via the National TracingSystem

(I) Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and dataprotection.

(m) Monitor and update operational data quality information proactively to ensure targets and standards are met. To assist the team lead in collating data and producing the quarterly reports for the respectiveservice.

(n) In conjunction with the clinical team, monitor and maintain accurate waitinglists.

(o) To contribute in the compliance of Health and Safety requirements as requested by management. Maybe required to become Health and Safety Champion depending on serviceneed.

(p) To participate in the preparation of PPI events, conferences andprojects.

(q) Managing petty cash, whenrequired.

(r) Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trustpolicies.

(s) To contact Trust Estates and Facilities Department to report any faults or works that need to beundertaken.



2) SERVICEREQUIREMENTS:

(a) To provide cover for colleagues, as required, within CAMHSsites.

(b) To provide ad hoc reception cover, as required, within CAMHSsites.

(c) Assist teams with the development of patient information and teamleaflets.

(d) To attend, and actively participate in, administration team meetings to assistinthe implementation and continual review of systems to ensure goodpractice.

(e) May be required to be trained as nominated Fire Warden, First Aider and/or Health and SafetyChampion.

(f) To assist in service user feedback andPPI.

(g) May be required to work outside of core hours, in line with serviceneed.

(h) To line manage staff, asrequired.



3) PERSONALDEVELOPMENT:

(a) To participate in development and training identified through the appraisal and supervisionprocess.

(b) To attend and participate in all identified mandatorytraining.



4) OTHER:

(a) To ensure all duties are carried out in line with Trustpolicy.

(b) To carry out other duties appropriate to the grade asrequired.

(c) To keep up to date with relevant Trust policies and developments within the NHS, e.g. Business Continuity Plans, Care Quality Commissionetc.


This advert closes on Monday 21 Jul 2025