Quality Assurance Officer
| Dyddiad hysbysebu: | 07 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Awst 2025 |
| Lleoliad: | Loughton, Essex |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Care Package Plus Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | QAO- Loughton |
Crynodeb
Job Title
Quality Assurance Officer
Job Description
As a Quality Assurance Officer you are responsible to make sure a company's products and services meet and maintain set standards.
Duties of the job include:
• using quality methods and software to analyse and improve quality or productivity
• reviewing existing policies and planning how to improve quality management systems (QMS)
• looking at any areas of weakness and recommending ways to improve
• inspecting and testing products and production processes
• measuring performance and making sure policies and procedures meet national and international quality standards
• training staff
• reviewing and assessing the effectiveness of change
• managing a team of quality control technicians
Key Skills
• negotiating skills
• planning and project management skills
• IT and maths ability
GENERAL RESPONSIBILITIES: POLICIES AND PROCEDURES
The postholder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed with staff and Staff Side and are as follows:
• Treat others as you would like to be treated
• Listen to and support others and make time to do so
• Seek, acknowledge and value others’ experience and contribution
• Acknowledge others’ beliefs
• Be courteous and considerate to all
• Treat others fairly and equally
• Be honest and trustworthy and act with integrity
• Encourage others to treat all staff with respect
• Challenge the behaviour of staff who do not show respect to other
CONFIDENTIALITY & DATA PROTECTION
The postholder must maintain the confidentiality of information about Clients, staff and other health service business and meet the requirements of the Data Protection Act (1998) at all times. The postholder must comply with all company Information and Data Protection policies at all times.
HEALTH AND SAFETY
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for Clients, visitors and staff. Failure to comply with these policies may result in disciplinary action up to and including dismissal.
MANAGING STRESS
The company has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress. All staff are required to familiarise themselves with the policy and services to best manage their own and their colleagues’ stress.
HEALTHCARE ASSOCIATED INFECTIONS (HCAIs)
All staff has a responsibility to act and follow all instructions to protect Clients, staff and others from HCAIs. All staff are required to follow the Hygiene Code and all company policies and procedures related to it and the Health Act 2006. Failure to comply with any of these may result in disciplinary action up to and including dismissal.
EQUALITY & DIVERSITY
The company has adopted a Managing Staff Diversity Strategy & Policy covering all of its staff and it is the responsibility of all staff to comply with these requirements at all times. The key responsibilities for staff under this Strategy and Policy are set out in the Code of Conduct for Employees. Failure to comply with these policies may result in disciplinary action up to and including dismissal.
FLEXIBILITY
This job description is intended to provide a broad outline of the main responsibilities only. The postholder is required to be flexible in developing their role in agreement with their designated manager. In addition they may be required by their manager to carry out any other duty commensurate with their banding and expertise.
EXPERIENCE REQUIREMENT
Minimum 3-5 years experience in a healthcare role as a Quality Assurance/Control Manager
DESIRABLE QUALIFICATION:
• HND, degree or postgraduate qualification in quality management
Quality Assurance Officer
Job Description
As a Quality Assurance Officer you are responsible to make sure a company's products and services meet and maintain set standards.
Duties of the job include:
• using quality methods and software to analyse and improve quality or productivity
• reviewing existing policies and planning how to improve quality management systems (QMS)
• looking at any areas of weakness and recommending ways to improve
• inspecting and testing products and production processes
• measuring performance and making sure policies and procedures meet national and international quality standards
• training staff
• reviewing and assessing the effectiveness of change
• managing a team of quality control technicians
Key Skills
• negotiating skills
• planning and project management skills
• IT and maths ability
GENERAL RESPONSIBILITIES: POLICIES AND PROCEDURES
The postholder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed with staff and Staff Side and are as follows:
• Treat others as you would like to be treated
• Listen to and support others and make time to do so
• Seek, acknowledge and value others’ experience and contribution
• Acknowledge others’ beliefs
• Be courteous and considerate to all
• Treat others fairly and equally
• Be honest and trustworthy and act with integrity
• Encourage others to treat all staff with respect
• Challenge the behaviour of staff who do not show respect to other
CONFIDENTIALITY & DATA PROTECTION
The postholder must maintain the confidentiality of information about Clients, staff and other health service business and meet the requirements of the Data Protection Act (1998) at all times. The postholder must comply with all company Information and Data Protection policies at all times.
HEALTH AND SAFETY
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for Clients, visitors and staff. Failure to comply with these policies may result in disciplinary action up to and including dismissal.
MANAGING STRESS
The company has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress. All staff are required to familiarise themselves with the policy and services to best manage their own and their colleagues’ stress.
HEALTHCARE ASSOCIATED INFECTIONS (HCAIs)
All staff has a responsibility to act and follow all instructions to protect Clients, staff and others from HCAIs. All staff are required to follow the Hygiene Code and all company policies and procedures related to it and the Health Act 2006. Failure to comply with any of these may result in disciplinary action up to and including dismissal.
EQUALITY & DIVERSITY
The company has adopted a Managing Staff Diversity Strategy & Policy covering all of its staff and it is the responsibility of all staff to comply with these requirements at all times. The key responsibilities for staff under this Strategy and Policy are set out in the Code of Conduct for Employees. Failure to comply with these policies may result in disciplinary action up to and including dismissal.
FLEXIBILITY
This job description is intended to provide a broad outline of the main responsibilities only. The postholder is required to be flexible in developing their role in agreement with their designated manager. In addition they may be required by their manager to carry out any other duty commensurate with their banding and expertise.
EXPERIENCE REQUIREMENT
Minimum 3-5 years experience in a healthcare role as a Quality Assurance/Control Manager
DESIRABLE QUALIFICATION:
• HND, degree or postgraduate qualification in quality management