Team Manager
| Posting date: | 04 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary and based at our Amazing Leeds Office! |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | LS12 6LL |
| Company: | thebigword |
| Job type: | Permanent |
| Job reference: | c3d5df44b64a4e35867c |
Summary
The Role Unveiled
We're the force behind over 20,000 face-to-face bookings and 120,000 telephone interpreting calls each month! Our cutting-edge technology automates 74% of face-to-face bookings, connecting clients to interpreters in under 60 seconds.
Join us in bridging language barriers, ensuring clients and skilled linguists are perfectly matched. Our mission? Making everyday situations less daunting for those where English isn't their first language. We offer various shift patterns to suit diverse needs, ensuring we're there when our clients need us most.
Your Role in Action
Join us as a Team Manager, where effective management and team development are at the heart of what you do. As a leader in the team, you'll manage and elevate the team's performance through impactful appraisals and goal setting will be second nature, identifying and nurturing development along the way. You’ll maintain robust communication within the team and provide empowering coaching to foster a cohesive and high-performing environment. This role is your chance to lead with integrity and drive the success of a dynamic team.
- Build strong bonds with our interpreters, nurturing loyalty, and commitment.
- Lead, coach, and retain a high-performing team, ensuring maximum engagement and minimal attrition.
- Monitor and exceed key client/business SLAs, implementing proactive strategies for success.
- Set and track team KPIs and individual objectives, conducting impactful meetings for capacity development.
- Support with recruitment and new hires' induction
- Manage daily workloads based on client needs, and address queries effectively.
- Drive improvements in service delivery, satisfaction, revenue, and margins by collaborating with stakeholders.
- Engage actively in client meetings, delivering strong resolutions and fostering lasting partnerships.
The Perfect Match: Your Skills & Talents
- Impact-driven, with excellent communication and listening skills.
- Problem solver with a proactive approach, confident in decision-making.
- Passionate about making a positive difference and achieving targets.
- Resilient team player, eager to celebrate successes and promote best practices.
- Previous management experience and stakeholder management skills.
- Comfortable with numerical data, possessing intermediate Excel skills.
Proud member of the Disability Confident employer scheme