Patient Care Advisor - Receptionist
| Dyddiad hysbysebu: | 03 Gorffennaf 2025 |
|---|---|
| Cyflog: | £13.23 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £13.23 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Gorffennaf 2025 |
| Lleoliad: | Brighton, BN1 4LA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1026-25-0001 |
Crynodeb
Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service. About the Role: As a key member of our reception team, you will: Greet, assist, and direct patients courteously and efficientlywhether in person or over the phone. Help patients access the right healthcare professionals and services promptly. Provide general administrative support to the practice team to ensure smooth day-to-day operations. Participate in a rota covering the switchboard, front desk, scanning, and filing duties. You will also be part of a collaborative team, expected to occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions. Key Responsibilities: Reception and Front Desk Welcome patients and visitors in a professional, approachable manner Handle appointment bookings, repeat prescriptions, and home visit requests Administrative Support Manage incoming and outgoing communications, scanning, filing, and data entry Process online requests through systmconnect, and clinical tasks using SystmOne Communication Provide clear, effective communication with patients, carers, and clinical staff Maintain confidentiality and sensitivity at all times Operational Duties Assist with opening/closing the premises and ensuring adherence to security protocols Keep clinical rooms tidy What Were Looking For: Excellent communication and interpersonal skills Strong IT skills and comfort with using a computerised clinical system Ability to remain calm, organised, and proactive in a fast-paced environment Flexibility to adapt to changing needs and cover shifts when required Respect for confidentiality, equality, diversity, and professional conduct Training & Development: We offer full induction and ongoing training to help you succeed, including: Annual performance reviews Support for professional development Opportunities to participate in audits and service improvements Why Join Us? Be part of a supportive and friendly team that values each members contribution Make a meaningful impact on the lives of our patients every day Gain experience in a dynamic healthcare environment with potential for growth