Help Desk Operative
| Dyddiad hysbysebu: | 03 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,169.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24169.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Gorffennaf 2025 |
| Lleoliad: | Nottingham, NG6 9DR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9186-25-0815 |
Crynodeb
To promptly and efficiently deal with all calls to the Helpdesk in a pleasant and courteous manner. To acquire from clients full information relating to their work requests in order that Estates and Hotel Services staff can respond effectively. To input client Helpdesk requests onto computer clearly and accurately, assigning correct item and priority codes using the Concept System and providing reports where necessary. To process feedback of information onto computer in an accurate and timely manner. To liaise with Estates and Hotel Services supervisory staff in order to respond to client requests for information on work progress. To interrogate data as required. To assist in the reconciliation of completed dockets as required. To generate appropriate reports from the computer information database and print off work dockets/reports for issue to designated staff. To be responsible for monitoring that the equipment you use is routinely maintained and any apparent damage or safety hazard reported without delay. To undertake training in accordance with the Trust's policy to Investors in People. The control and issue of keys. The checking of identity of staff prior to such issue. Operating the internal radio receiver system and the maintenance and recharging of batteries. Ordering of taxis. Reception duties and personal enquiries, directing visitors as appropriateMaintaining record books e.g. Visitors Book, Key Issue Book Fobs and issuing as applicable temporary visitors passes. Acting as central control in emergencies e.g. fire alarms, burglar alarms, untoward incidents and on-call. Manning at all times the two-way radio control linking security servicesCovering in the absence of colleagues. Clerical tasks e.g. maintaining lists. Completing Maintenance Request forms. Wearing uniform provided. Sorting internal and external mail. Distribution of internal mail throughout Highbury site. Franking external mail, in accordance with the deadlines required by Royal Mail. Act as post hub for Trust wide locations and between the Trust and community clinics and the PCT. Maintenance of postal balances on franking machine and monitoring of usage for Highbury Site. Maintenance of consumables stock for franking machine. There is a frequent requirement of physical effort in moving/lifting heavy boxes and bags of mail.