Customer Specialist
| Dyddiad hysbysebu: | 03 Gorffennaf 2025 |
|---|---|
| Cyflog: | £25,081.00 bob blwyddyn |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Gorffennaf 2025 |
| Lleoliad: | Colchester, Essex, CO3 3WG |
| Cwmni: | Essex County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | req20053_1751533892 |
Crynodeb
Customer Specialist
Permanent, Part Time
£25,081 pro rata
Location: Colchester
Closing Date: 8th July 2025
Our Citizen Contact Centre team are recruiting 2 Customer Specialists to join their dedicated team We are currently recruiting to the following positions.
- 2x Part Time Permanent 18 hr contracts to be worked over 3 x 6 hr days per week.
As an anywhere worker, you may be able to work from home or remotely most of the time, for certain tasks or limited days or hours. The successful candidates will need to attend the office during the training period, once training has been complete you may be able to work from home and attend the office at least once every 3 weeks. Please note this may change depending on business needs.
As part of our inbound contact centre team, you will be the first point of contact for residents, providing prompt and efficient responses to a variety of council service queries. Your role will be crucial in promoting a positive image of Essex County Council through various communication channels, including email, telephone, and social media.
What's in it for you?
- Healthy work life balance; flexible and hybrid working options.
- Wide range of learning and development opportunities.
- IT equipment and home-working equipment supplied.
- 26 days annual leave + bank holidays + choice to buy extra.
- Generous Local Government Salary related pension scheme.
- Access to hundreds of discounts and benefits through Essex Rewards.
- Access to our health and wellbeing support platform with Vita Health Group.
- Up to 4 days per annum volunteering leave.
The Experience You Will Bring
Essential:
- Experience of providing customer service across a large organisation.
- Well-developed working knowledge of Microsoft Office applications including Microsoft Teams.
- A strong telephone manner with the ability to communicate well orally and in writing.
- Good typing skills with the ability to work at speed and to criteria accurately.
- Ability to communicate, both verbal and written, in a manner which is easily understood.
- Strong interpersonal skills and the ability to build and maintain effective working relationships with colleagues and other professionals.
- An empathetic and resilient approach to work.
- A willingness to learn and gain knowledge.
Desirable:
- Experience of receiving calls from the public or working in a Public Sector customer service role would be advantageous.
Interview Details
Interviews will be conducted via an Assessment Day at Rowan House, Colchester week commencing 21/7/25. The layout of the day will be as follows:
- Customer Service assessments from 10am until 12pm.
- Candidates who meet the benchmark on these assessments will be invited to stay for a competency-based interview, which will take place the same day between 1pm and 4pm.
- Interview times to be confirmed on the day for those who meet the benchmark.
We have a target start date for these positions as August 26th 2025, pending successful completion of Essex County Council Employment Vetting.
To read more about us please visit: Climate, Environment and Customer Services