Managed Services Apprentice
| Dyddiad hysbysebu: | 03 Gorffennaf 2025 |
|---|---|
| Cyflog: | £16,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Awst 2025 |
| Lleoliad: | B6 7AP |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | VA/244825-37853 |
Crynodeb
To work within a team of support professionals to learn how to deliver administrative and technical support across the Managed service contracts. Deliver effective admin support and excellent customer service in delivery of fault resolution as part of Incident management.
Working as part of the team, the job holder will provide Technical Administrative Support on various customer service contracts as required. The role holder will support service call resolution and update incidents from customers, they will have the ability to question end users and evaluate issues effectively and be required to assist in fault resolution on various support contracts.
- Requires ability to communicate with users and evaluate support issues effectively and provide initial identification of faults.
- Updating of asset information, spares and repairs through fault replacement, repair and the Incident lifecycle.
- Maintaining Records for 3rd party suppliers, booking of replacements and spares used for incident resolution, on-site maintenance and track work across various equipment.
- Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution.
- Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required.
- Provide service support and has an understanding in the delivery of Incident, Change and Configuration management.