Team Leader - Customer Service
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Cyflog: | £31,000.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31K PA plus benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | Camberley, Surrey, GU34 2UD |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4258116_1751470929 |
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Your new company
You will be working for an outstanding company who provide cutting-edge products and services. This company has a unique place in its market sector and leads from the front with innovation and industry standards. You will be joining a very professional, friendly and stable team, who work to common goals / objectives and share success. Your role will be diverse with no two days being the same. You will be working in a dynamic and fast-paced environment, where team development, data integrity and great customer support are all fundamental to success.
Your new role
As a key member of the team, you will be responsible for the leadership and continuous development of a customer-focused team. Your role will be diverse with no two days being the same. Your responsibilities will include communicating effectively with key account stakeholders, through various channels, including email, phone, and Microsoft Teams, delivering world-class customer service through effective communication and problem-solving, preparing quotations for customers, promptly addressing and resolving customer enquiries, concerns, and issues, supporting team meetings and team management, raising purchase orders, collaborate with internal teams to ensure timely and effective resolution of customer problems, provide training & support to key account users as needed, including customer portals, attend and contribute to company and client meetings as needed, collaborate with the key account managers and Business Development Managers to identify any upsell and cross-sell opportunities within key accounts, collating data and reporting for internal and customer KPI's.
What you'll need to succeed
Our client is seeking to recruit a highly talented and professional team leader, who has direct experience of managing and developing a customer service team to industry best standards. The successful candidate will need to have team management experience working within a fast-paced and dynamic B2B customer service environment. Please note: this role is a fully office-based role at the client site in the Camberley area. Candidates will need to have experience in a similar role and be able to demonstrate excellent attention to detail and organisation skills.
What you'll get in return
This is an amazing opportunity to join a business and make the role your own and develop a fantastic career. Contracts Compliance Administrator, 6 months FTC initially, Mon to Fri, Hybrid, £27K PA, Basingstoke
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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