ITCS Information Technology (IT) Trainer
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Cyflog: | £44,806.00 i £53,134.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £44806.00 - £53134.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Gorffennaf 2025 |
| Lleoliad: | London, SE1 7NJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9196-25-1196 |
Crynodeb
Analysis and Design- Responsible for analysing complex user and group Digital (IT) learning requirements based on the Learning Training Needs Analysis model, which include producing scope, performance task analysis, training solutions and measurable objectives, competency assessment training plan/documentation, post training benefits and evaluation criteria.- Actively participate and communicate with range of subject matter experts, clinical analysts, design teams, operational experts and other stakeholders to design, develop and update learning interventions.- Shadow staff in various job-roles and specialities to develop an understanding of job roles, workflows, best practice and processes to support identification of the current and future state requirements for learning interventions.Training Delivery- Deliver training to individuals and groups based on the methodology and key principles of the TPMA framework. Employ learner-focused delivery techniques appropriate to the individual learning styles. Ensure training delivery is balanced and each learning module objective is achieved using the major training elements of; interactive learning, monitoring, recap and assessment. Ensure engagement and focus is maintained for long periods during training event. - Where required, develop, implement and adjust training plans which impact across the organisation in support of a broad range of training activities. - Organise and deliver presentations (either F2F or Virtual) to large multi-disciplinary groups, to demonstrate functionality, processes, scenarios and best practice. Using knowledge and expertise answer questions and overcome barriers to acceptance and resistance to change to new ways of working. Finance- Responsible for the safe use of variety of devices, peripherals and environments by staff at a range of learning events and within training arenaseLearning and Live Online- Analyse, design and facilitate a range of synchronous and asynchronous TEL events, Webinars, video, and online moderated sessions using virtual classroom software (WebEx, MS Teams or other platforms). - Responsible for analysing, designing and developing bitesize IT interventions utilising eLearning development software, utilising Captivate, Articulate, Storyline or other tools.Pilot and Testing- Regularly undertake user acceptance testing for new adaptations, configurations and upgrades to core clinical and corporate training and sandpit environments. This includes regularly undertaking system design/build activities, structuring database and undertaking alpha, beta, penetration and UAT testing for programme/projects and BAU upgrades. - Test all upgrades and releases to training and sandpit environments and log and escalate bugs and issues according to process. - Participate in piloting of new courses, materials and training approaches, evaluating effectiveness and accuracy for stakeholder and peer review and signoff.Evaluation- Responsible for developing Reaction, Learning and Behavioural level evaluation criteria. Work in collaboration with training colleagues to incorporate required changes into learning programme and materials.- Analyse and resolve complex Digital (IT) user queries. Provide specialist advice, support and guidance to help resolve issues and problems surrounding core functionality, pathways and processes.- Review and evaluate level 1 evaluation criteria, identifying and implementing ideas for improving future delivery/content.- Design, develop and perform level 2 evaluation across the organisation within differing working environment to asses and demonstrate achievement of transfer of knowledge and behavioural change.Performance Coaching (Floorwalking)- Regularly undertake performance coaching in support of BAU and Projects. Ensure transfer of learning is embedded by utilising coaching skills.- Performance coach (floor walking) across all areas of Trust and external settings, including, but not limited to: Community, Critical Care, Theatres and Wards.- Build and maintain professional relationships with staff in areas where support is provided.Access Management- Resolve complex user queries by actively resolving Service Now calls, monitoring emails and departmental phones.IT Training Team Role:- To model continuous improvement and work in a way that ensures that the Trusts strategies are supported. Act as an advocate of change and modernisation in support of department objectives and project, programme or Trust initiatives which impact across the organisation. Attend all relevant internal and external meetings; propose changes and adaptations to ways of working or related Trust policies.- As part of the IT Training team propose and implement appropriate Trust-wide changes including developing, re-designing, evaluating and enhancing training interventions, procedures and assessment tools.Define relevant guidance to provide the specified IT Training service to Trust staff and other clients. - Plan and manage own time in relation to achieving a range of related duties and tasks. Work autonomously guided by broad range of standards, policies and procedures, deciding how expected outcomes will be achieved. Escalate appropriately to line manager and senior colleagues for further support and guidance.Education & Professional Development:- To be responsible for continued personal development sustaining and developing own knowledge, skills and professional awareness.- To attend courses as deemed relevant, including mandatory training, and to attend internal and external meetings and conferences as appropriate.