Customer service Officer

Dyddiad hysbysebu:	02 Gorffennaf 2025
Cyflog:	£14 yr awr
Oriau:	Llawn Amser
Dyddiad cau:	01 Awst 2025
Lleoliad:	SG12
Gweithio o bell:	Ar y safle yn unig
Cwmni:	Smart10 Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	LA Customer service-44601

Crynodeb

Job Title: Customer Service Officer
Location: Hertford, Hertfordshire
Salary: £14.00 per hour
Contract Type: Full-Time, Temp
Hours: 37 hours per week, Monday to Friday

About the Role

We are seeking a motivated and customer-focused individual to join our frontline Customer Services Team in Hertford. As a Customer Service Officer, you will be the first point of contact for residents, handling a wide range of queries and complaints across council services including , waste and recycling, and more.

You’ll play a key role in delivering excellent customer care by providing clear, accurate, and empathetic responses via phone, email, web chat, and in-person enquiries.

Key Responsibilities

• Respond promptly and professionally to customer enquiries and complaints.

  
  

• Provide accurate information and advice on a range of local authority services.

  
  

• Resolve customer issues at first point of contact where possible or escalate appropriately.

  
  

• Log and track customer interactions using internal systems.

  
  

• Maintain up-to-date knowledge of council services and policies.

  
  

• Contribute to service improvements by identifying recurring issues and sharing feedback.

  
  About You

  We’re looking for someone who:

  • Has experience in a customer service or contact centre environment.

    
    

  • Communicates clearly and confidently, both verbally and in writing.

    
    

  • Remains calm and professional under pressure.

    
    

  • Has a problem-solving mindset and a commitment to delivering high-quality service.

    
    

  • Is IT literate and able to quickly learn internal systems.

    
    

  • Understands the importance of treating all customers with respect, empathy, and fairness.

    
    What We Offer

    • A supportive and friendly working environment.

      
      

    • Hybrid working options (subject to role requirements).

      
      

    • Generous annual leave entitlement.

      
      

    • Ongoing training and development opportunities.

      
      

      Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
      
      Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.