Regional Energy Lead / Energy Adviser
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Cyflog: | £23,810 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | Staffs, West Midlands |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice Mid Mercia |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a full-time Regional Energy Lead Adviser to join our Energy Outreach Team on a fixed term basis.
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Working closely with the energy team, you will be fully trained around Energy matters. This is an exciting opportunity to work both as a team and individually. The Regional Energy Lead (REL) role is split into 2 main functions - Frontline Worker training and regional networking. Both elements are of equal importance. RELs will deliver training to 300 frontline workers. This training should be targeted at frontline workers who work closely with vulnerable consumers. In addition to delivering training, RELs will have a leadership role to play in guiding the Energy Outreach Project (EOP) project at a regional level.
Experience is not necessary, but we are looking for someone who:
• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.
The essentials
• Salary: £23,810 per annum
• Hours: 37.5 hours per week
• Location: Hybrid Working –a few days per week from one of our offices and/or outreach venues around Staffordshire, a few days from home depending on service needs
• Contract: fixed term until 31 March 2026
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies
To apply - applications only via our website
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: when a suitable candidate is found
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are looking for a full-time Regional Energy Lead Adviser to join our Energy Outreach Team on a fixed term basis.
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Working closely with the energy team, you will be fully trained around Energy matters. This is an exciting opportunity to work both as a team and individually. The Regional Energy Lead (REL) role is split into 2 main functions - Frontline Worker training and regional networking. Both elements are of equal importance. RELs will deliver training to 300 frontline workers. This training should be targeted at frontline workers who work closely with vulnerable consumers. In addition to delivering training, RELs will have a leadership role to play in guiding the Energy Outreach Project (EOP) project at a regional level.
Experience is not necessary, but we are looking for someone who:
• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can monitor and maintain own standards ensuring work is accurate
• Has worked in a public-facing role
• Is experienced in working with a diverse range of people and providing a welcoming environment for clients
• Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.
The essentials
• Salary: £23,810 per annum
• Hours: 37.5 hours per week
• Location: Hybrid Working –a few days per week from one of our offices and/or outreach venues around Staffordshire, a few days from home depending on service needs
• Contract: fixed term until 31 March 2026
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/vacancies
To apply - applications only via our website
apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: when a suitable candidate is found
Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.