CCTV Operator/Customer Services
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Gorffennaf 2025 |
| Lleoliad: | NN4 7SL |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 78464 |
Crynodeb
Job Overview
-Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.
No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.
We're looking for candidates who are:
-Excellent communicators with a professional telephone manner
-Computer literate with the ability to adapt to new systems
-Reliable, proactive, and customer-focused
If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!
Main Duties
-Monitor CCTV footage to identify and respond to criminal behavior within M&S stores
-Offer phone support to M&S store colleagues, assisting with security-related matters
-Accurately input security and crime incident data into a central database
-Deliver exceptional customer service to our client, ensuring their needs are met
-Conduct regular check-in calls with security personnel to share valuable intelligence and updates
What we are looking for
-Excellent communication and customer service skills
-Strong ability to multi-task and prioritize workload effectively
-Highly committed, motivated, and proactive
-Experience working collaboratively as part of a team
-Reliable, trustworthy, and enthusiastic
What we offer
-£30,069.74 per annum working 5 days out of 7 with an average of 2 weekends on and 2 weekends off
-Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
-A competitive salary
-Very attractive retail discount
-Overtime opportunities
-Training, career development & progression
-Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.
No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.
We're looking for candidates who are:
-Excellent communicators with a professional telephone manner
-Computer literate with the ability to adapt to new systems
-Reliable, proactive, and customer-focused
If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!
Main Duties
-Monitor CCTV footage to identify and respond to criminal behavior within M&S stores
-Offer phone support to M&S store colleagues, assisting with security-related matters
-Accurately input security and crime incident data into a central database
-Deliver exceptional customer service to our client, ensuring their needs are met
-Conduct regular check-in calls with security personnel to share valuable intelligence and updates
What we are looking for
-Excellent communication and customer service skills
-Strong ability to multi-task and prioritize workload effectively
-Highly committed, motivated, and proactive
-Experience working collaboratively as part of a team
-Reliable, trustworthy, and enthusiastic
What we offer
-£30,069.74 per annum working 5 days out of 7 with an average of 2 weekends on and 2 weekends off
-Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
-A competitive salary
-Very attractive retail discount
-Overtime opportunities
-Training, career development & progression