Full-Time Client Engagement Executive
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Salary up to £26,000 per year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | CO1 2PQ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ginger Nut Media Ltd (Trading as Ginger Nut Training) |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Full-Time Client Engagement Executive
Salary: Up to £26,000 per year
Office Hours: Monday - Friday 09:00 - 17:00. (Colchester - Office Based Role)
Full job description can be found on application
We have an exciting opportunity for an outstanding full-time Client Engagement Executive for Apprenticeships to join the Ginger Nut Training team. As demand for our services grows, this is your chance to join an award-winning company passionate about developing people.
As a Client Engagement Executive, you’ll be the first point of contact for employers and a key player in ensuring a smooth and impactful apprenticeship journey. Your work will directly contribute to improving lives through education and skills development.
We work with various public and private sector clients across the UK to train new and existing staff through apprenticeships.
If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you!
Responsibilities.
* Communicating with stakeholders at all levels, externally and internally – both in writing and verbally.
* Sourcing and contacting new business opportunities
* Cold and warm customer outreach
* Internal and external communication (via meetings, phone and e-mail)
* Ensuring that employers and our learners receive excellent service throughout their journey
* Managing client accounts and maintaining a positive relationship with clients
* Support Tutors, administrators, directors, and centre managers to identify, develop, and implement ideas to support our service to employers of Apprentices
* Manage the smooth transition of employers onto Apprenticeship courses
* Identifying and addressing client needs and concerns
* Collaborating with internal teams to develop and implement strategies for improving client satisfaction
* Providing regular updates to clients on their accounts and projects
* Identifying and resolving issues by working with different teams (Tutors/Funding/Compliance/Finance/ Admin Team)
* Supporting and delivering best practice within the client engagement team
* Attending events to promote Ginger Nut Training and the wider apprenticeship system
* Delivering webinars to prospective employers, line managers and learners to promote apprenticeships and Ginger Nut’s services
* Ensuring that all customer data and internal systems are kept up to date
You are a confident communicator, passionate about building relationships and solving problems. You thrive in a fast-paced environment, are highly organised, and take pride in delivering exceptional service.
Essential skills/areas of experience:
* Customer Service Excellence
* Outstanding Communication and People Management Skills
* Attention to detail
* Willingness to learn
* Experience with Microsoft Office systems
* Equivalent of over two years' experience in a Business Facing Account Management or customer service role, or equivalent of over two years administrative or similar experience working at an Apprenticeship Training Provider, looking to progress to a different role.
Desirable
* Experience in the education or training sector
* Familiarity with CRM systems (e.g. Monday.com, Salesforce)
* Understanding of apprenticeship funding rules
* OneFile e-portfolio experience preferred.
* Knowledge of Safeguarding, Prevent, EDI (Equality, Diversity and Inclusion)
-------------------
Become part of the Ginger Team!
* Job Type: Permanent
* Salary: Up to 26,000 per annum
* Schedule: Monday to Friday, 09:00-17:00
* Education: A-Levels or Equivalent
* Experience: Equivalent of two years of experience within a sales, business development or educational setting
At Ginger Nut Training, we are committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all our employees to share this commitment. This post is subject to the satisfactory completion of a DBS check, the receipt of satisfactory references and any other statutory checks that are required for the post.
All shortlisted candidates will be expected to complete an English and Maths assessment
Company Benefits include:
* Additional Day off for your Birthday
* Paid Charity / Volunteer Days
* Access to Wellbeing resources and counselling via our Employee Assistance Program (EAP) which offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees.
* Mental Health - Free additional private counselling is available for up to £250 per year for all staff.
* Charity Donation Match Programme
* Allocated CPD action plan
* Gym Membership scheme
* Extra Holidays- Stay two years and get an additional 1-day annual leave per year up to 28 days of holiday plus bank holidays.
* Company Life Insurance
* Unlimited access to over 800,000 textbooks online
If you have not heard from a member of the team within 72 hours of your submission, please get in touch with the team on 0207 495 5110 to check that your application has been received.
Salary: Up to £26,000 per year
Office Hours: Monday - Friday 09:00 - 17:00. (Colchester - Office Based Role)
Full job description can be found on application
We have an exciting opportunity for an outstanding full-time Client Engagement Executive for Apprenticeships to join the Ginger Nut Training team. As demand for our services grows, this is your chance to join an award-winning company passionate about developing people.
As a Client Engagement Executive, you’ll be the first point of contact for employers and a key player in ensuring a smooth and impactful apprenticeship journey. Your work will directly contribute to improving lives through education and skills development.
We work with various public and private sector clients across the UK to train new and existing staff through apprenticeships.
If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you!
Responsibilities.
* Communicating with stakeholders at all levels, externally and internally – both in writing and verbally.
* Sourcing and contacting new business opportunities
* Cold and warm customer outreach
* Internal and external communication (via meetings, phone and e-mail)
* Ensuring that employers and our learners receive excellent service throughout their journey
* Managing client accounts and maintaining a positive relationship with clients
* Support Tutors, administrators, directors, and centre managers to identify, develop, and implement ideas to support our service to employers of Apprentices
* Manage the smooth transition of employers onto Apprenticeship courses
* Identifying and addressing client needs and concerns
* Collaborating with internal teams to develop and implement strategies for improving client satisfaction
* Providing regular updates to clients on their accounts and projects
* Identifying and resolving issues by working with different teams (Tutors/Funding/Compliance/Finance/ Admin Team)
* Supporting and delivering best practice within the client engagement team
* Attending events to promote Ginger Nut Training and the wider apprenticeship system
* Delivering webinars to prospective employers, line managers and learners to promote apprenticeships and Ginger Nut’s services
* Ensuring that all customer data and internal systems are kept up to date
You are a confident communicator, passionate about building relationships and solving problems. You thrive in a fast-paced environment, are highly organised, and take pride in delivering exceptional service.
Essential skills/areas of experience:
* Customer Service Excellence
* Outstanding Communication and People Management Skills
* Attention to detail
* Willingness to learn
* Experience with Microsoft Office systems
* Equivalent of over two years' experience in a Business Facing Account Management or customer service role, or equivalent of over two years administrative or similar experience working at an Apprenticeship Training Provider, looking to progress to a different role.
Desirable
* Experience in the education or training sector
* Familiarity with CRM systems (e.g. Monday.com, Salesforce)
* Understanding of apprenticeship funding rules
* OneFile e-portfolio experience preferred.
* Knowledge of Safeguarding, Prevent, EDI (Equality, Diversity and Inclusion)
-------------------
Become part of the Ginger Team!
* Job Type: Permanent
* Salary: Up to 26,000 per annum
* Schedule: Monday to Friday, 09:00-17:00
* Education: A-Levels or Equivalent
* Experience: Equivalent of two years of experience within a sales, business development or educational setting
At Ginger Nut Training, we are committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all our employees to share this commitment. This post is subject to the satisfactory completion of a DBS check, the receipt of satisfactory references and any other statutory checks that are required for the post.
All shortlisted candidates will be expected to complete an English and Maths assessment
Company Benefits include:
* Additional Day off for your Birthday
* Paid Charity / Volunteer Days
* Access to Wellbeing resources and counselling via our Employee Assistance Program (EAP) which offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees.
* Mental Health - Free additional private counselling is available for up to £250 per year for all staff.
* Charity Donation Match Programme
* Allocated CPD action plan
* Gym Membership scheme
* Extra Holidays- Stay two years and get an additional 1-day annual leave per year up to 28 days of holiday plus bank holidays.
* Company Life Insurance
* Unlimited access to over 800,000 textbooks online
If you have not heard from a member of the team within 72 hours of your submission, please get in touch with the team on 0207 495 5110 to check that your application has been received.
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