Customer Service Practitioner with Newby Primary School (Apprenticeship)
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Cyflog: | £7.55 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Gorffennaf 2025 |
| Lleoliad: | Bradford, West Yorkshire, BD5 7DQ |
| Cwmni: | GetMyFirstJob Ltd |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 269740 |
Crynodeb
Prime Objectives of the Post
The primary objective of this role is to be the welcoming face and voice of the school, providing exceptional customer service and reception support to our entire school community.
This involves:
Being the first point of contact for all visitors, pupils, parents, staff, and external agencies, ensuring a positive and supportive experience in person, by phone, or via email.
Receiving and escorting visitors around the school.
Managing the school reception area efficiently and professionally.
Providing prompt, accurate, and helpful information and advice regarding school services.
Handling incoming enquiries via phone, email, and in person, taking clear messages, and directing communications to the appropriate staff members.
Promoting the school positively to parents, community groups, and external agencies.
Undertaking essential clerical and administrative tasks to ensure the smooth and seamless operation of the reception area and overall school office.
Operate office equipment e.g. photocopier, computer.
Maintaining stock and supplies and prepare information to help in the processing of orders.
Assisting with general office duties that underpin effective front-line service delivery.
You will be responsible to the Business Manager/Headteacher, receiving formal supervision and work allocation when necessary.
In the absence of the Business Manager, you will liaise with senior team members to ensure the continuous provision of essential front-line services.
From time to time, you may be required to undertake other duties commensurate with the grade and level of responsibility defined in this job description, all contributing to the school's overall efficiency and positive external image.
Training
Level 2 Customer Service Practitioner standard.
Maths and English Functional skills at L2 if required.
Training delivery will be by weekly online tutorials.
Qualifications required
English GCSE 3 or L1 equivalent desirable.
Maths GCSE 3 or L1 equivalent desirable.
Skills required
Excellent communication skills
Time management
IT skills
Attention to detail
Customer care skills
Problem solving
Administrative skills
Prospects
The employer may offer a permanent position with the company on successful completion of the apprenticeship.
Qualification / Standard : ST0072 Customer service practitioner
Duration 14 Months
The primary objective of this role is to be the welcoming face and voice of the school, providing exceptional customer service and reception support to our entire school community.
This involves:
Being the first point of contact for all visitors, pupils, parents, staff, and external agencies, ensuring a positive and supportive experience in person, by phone, or via email.
Receiving and escorting visitors around the school.
Managing the school reception area efficiently and professionally.
Providing prompt, accurate, and helpful information and advice regarding school services.
Handling incoming enquiries via phone, email, and in person, taking clear messages, and directing communications to the appropriate staff members.
Promoting the school positively to parents, community groups, and external agencies.
Undertaking essential clerical and administrative tasks to ensure the smooth and seamless operation of the reception area and overall school office.
Operate office equipment e.g. photocopier, computer.
Maintaining stock and supplies and prepare information to help in the processing of orders.
Assisting with general office duties that underpin effective front-line service delivery.
You will be responsible to the Business Manager/Headteacher, receiving formal supervision and work allocation when necessary.
In the absence of the Business Manager, you will liaise with senior team members to ensure the continuous provision of essential front-line services.
From time to time, you may be required to undertake other duties commensurate with the grade and level of responsibility defined in this job description, all contributing to the school's overall efficiency and positive external image.
Training
Level 2 Customer Service Practitioner standard.
Maths and English Functional skills at L2 if required.
Training delivery will be by weekly online tutorials.
Qualifications required
English GCSE 3 or L1 equivalent desirable.
Maths GCSE 3 or L1 equivalent desirable.
Skills required
Excellent communication skills
Time management
IT skills
Attention to detail
Customer care skills
Problem solving
Administrative skills
Prospects
The employer may offer a permanent position with the company on successful completion of the apprenticeship.
Qualification / Standard : ST0072 Customer service practitioner
Duration 14 Months