Customer Relations Advisor
| Dyddiad hysbysebu: | 02 Gorffennaf 2025 |
|---|---|
| Cyflog: | £26,200 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Awst 2025 |
| Lleoliad: | Steeton, Keighley |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Acorn Stairlifts UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ACO1111628 |
Crynodeb
We’re looking for a proactive Customer Relations Advisor to join our team at our head office in Steeton (West Yorkshire). You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you're customer-focused with great communication skills, we'd love to hear from you!
Hours: Mon–Fri, 8:30am – 5:00pm (40 hours)
Salary: £26,200 per annum
Why join Acorn?
Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!
Key Responsibilities:
Be the first point of contact for customers, handling enquiries and a range of complaints across all business areas
Communicate professionally via phone, email and post—keeping customers updated every step of the way
Investigate issues thoroughly, analyse root causes, and share feedback to help us improve
Carrying out administrative tasks, including internal and external telephone calls, post and emails
To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
Establish and maintain effective working relationships with co-workers, internal and external stakeholders
Working to department KPIs and targets
Keeping computerised and paper records up to date
Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times
Skills and Experience:
Strong communication and interpersonal skills
Professional and polite telephone manner
Computer literate with the ability to manage multiple systems
Previous experience in customer service or complaints handling (preferred)
Ability to manage up to 40 active complaint cases per week
Organised, proactive, and solution-focused mindset
A team player with a “can-do” attitude
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts
Hours: Mon–Fri, 8:30am – 5:00pm (40 hours)
Salary: £26,200 per annum
Why join Acorn?
Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!
Key Responsibilities:
Be the first point of contact for customers, handling enquiries and a range of complaints across all business areas
Communicate professionally via phone, email and post—keeping customers updated every step of the way
Investigate issues thoroughly, analyse root causes, and share feedback to help us improve
Carrying out administrative tasks, including internal and external telephone calls, post and emails
To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
Establish and maintain effective working relationships with co-workers, internal and external stakeholders
Working to department KPIs and targets
Keeping computerised and paper records up to date
Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times
Skills and Experience:
Strong communication and interpersonal skills
Professional and polite telephone manner
Computer literate with the ability to manage multiple systems
Previous experience in customer service or complaints handling (preferred)
Ability to manage up to 40 active complaint cases per week
Organised, proactive, and solution-focused mindset
A team player with a “can-do” attitude
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts