Service Advisor
| Posting date: | 01 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Hayle |
| Remote working: | On-site only |
| Company: | Cornwall Staff Agency |
| Job type: | Permanent |
| Job reference: | HHM1-9737 |
Summary
• Location: Hayle
• Hours: Full-time, permanent
• Salary: Competitive, dependent on experience, plus bonus and commission
• Licence Requirement: Full UK Driving Licence essential
• Previous experience in a main dealer or motor trade service environment essential
A front-of-house opportunity for an experienced motor trade professional to join a well-established, multi-franchise dealership team.
The Role:
A busy, customer-focused service department is seeking a skilled and personable Service Advisor to support day-to-day operations. The successful candidate will act as a key liaison between customers, service technicians, and the wider aftersales team—ensuring a high standard of service, efficient scheduling, and clear communication throughout the customer journey.
Key Responsibilities:
• Greet all service customers professionally, creating a positive first impression
• Manage and coordinate service bookings via telephone, email, and walk-ins
• Provide clear and regular updates to customers regarding work in progress
• Ensure all service documentation, invoicing, and records are processed accurately and in line with brand and company procedures
• Collaborate closely with technicians, Service Advisors, and the Service Manager to maintain smooth daily operations
• Uphold high levels of customer satisfaction in line with industry standards and internal policies
• Participate in manufacturer training to stay current on processes, systems, and service standards
• Contribute to achieving departmental performance targets, including service plans and customer satisfaction metrics
The Ideal Candidate Will Have:
• Strong communication and interpersonal skills, with a customer-first approach
• The ability to stay calm, organised, and professional in a fast-paced setting
• High attention to detail and confidence managing administrative processes
• A collaborative, solutions-focused attitude
• A full UK Driving Licence
What’s on Offer:
• Competitive basic salary, plus bonus and commission opportunities - can be negotiated
• A full-time, permanent position within a large, multi-brand service environment
• Manufacturer-led training and ongoing professional development
• A workplace culture that values the complexity of the Service Advisor role and recognises its importance to the wider business
Benefits Include:
• Bonus scheme and commission pay
• Company pension
• Employee discounts
• Health and well-being programme
• Free on-site parking
For more information on this fantastic opportunity, if you feel you have the experience – please apply with your CV in the first instance
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