Patient Administration Officer | York and Scarborough Teaching Hospitals NHS Foundation Trust

Dyddiad hysbysebu:	30 Mehefin 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£24,465 per annum
Oriau:	Llawn Amser
Dyddiad cau:	30 Gorffennaf 2025
Lleoliad:	York, YO31 8HE
Cwmni:	York Teaching Hospital NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7297166/419-7297166-PAO-CSD

Crynodeb

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love you to join our dynamic team in the Ophthalmology department at York Hospital!

Are you ready to make a real difference in healthcare? We’re thrilled to announce exciting opportunities to join our fast-paced and dedicated Ophthalmic Department as aPatient Admin Officer. If you thrive in a busy, rewarding environment and want to be an essential part of an administration team that truly impacts patient care, we want to hear from you!

About the role…

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About you…

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.
The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

We have full time hours available working any 5 days in 7 which will include rostered weekends, Saturday or Sunday.

Interviews for this position will be held in person only at one of our Trust sites and remote interviews will not be offered





Duties will include:
• Working on a very busy reception desk.
• Administering referrals via the electronic booking system "E-Referrals".
• Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
• Always maintaining patient confidentiality.
• Answering patient questions/queries both verbally and face to face.
• Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
• Making follow-up appointments adhering to booking rules
• Completing worklists - ensuring all requests by consultants are adhered too.
• Checking patients in and out of clinic

Our benefits


We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants

• 27 days holiday rising to 33 days (depending on NHS Trust service)

• Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

• A variety of different types of paid and unpaid leave covering emergency and planned leave

• Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme

• NHS Car Lease scheme and Cycle to Workscheme

• An extensive range of learning and development opportunities

• Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers


For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.




A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submityourapplication at the earliest opportunity.


Working for the Trust


Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.




This advert closes on Monday 14 Jul 2025

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