Patient Care Administrator
| Dyddiad hysbysebu: | 30 Mehefin 2025 |
|---|---|
| Cyflog: | £24,071 i £25,674 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Gorffennaf 2025 |
| Lleoliad: | L8 0SY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Brownlow Health |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1812-25-0017 |
Crynodeb
The postholder will be responsible for covering the reception desk ensuring that each patient/visitor to the practice always receives a high level of patient care and their queries are dealt effectively and in an empathetic manner. As part of their duties they will support clinical staff as and when required and also action any admin tasks and requests in an efficient and effective manner.
The postholder will also be responsible for providing a high level of service when covering the phones and ensuring patients are signposted appropriately. They must answer phones in a timely manner and ensure all queries are dealt with in the most effective way.
The following are the core responsibilities of the Patient Care Administrator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
Monitor the flow of patients into the consulting and treatment rooms.
Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner.
Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained
Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms
Action any admin tasks and requests in an efficient and effective
Ensure that requests for prescriptions are actioned where possible within one working’ day.
Follow Practice procedures for opening and closing of all sites
Ensure total familiarity with all the appointment systems including the regular and incidental variations.
Book appointments and recalls.
Call Handling Duties
• Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively.
• Offering clear and concise information to patients, such as answering questions or explaining services.
• Making any outbound calls to follow up on previous inquiries or to provide additional information.
• Identifying when a call needs to be escalated to a higher level of support or management and doing so effectively.
• Ensuring calls are handled professionally, maintain a positive tone, and adhering to company standards.
• Managing and resolving patient complaints or issues in a calm and effective manner
• Ensure adherence to practice guidelines for patient identification.
• Manage all telephone and home visit requests as per the practice policy ensuring that all patient contact information is up to date.
• Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required.
• Consistently maintain high productivity to foster positive feedback.
The postholder will also be responsible for providing a high level of service when covering the phones and ensuring patients are signposted appropriately. They must answer phones in a timely manner and ensure all queries are dealt with in the most effective way.
The following are the core responsibilities of the Patient Care Administrator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
Monitor the flow of patients into the consulting and treatment rooms.
Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner.
Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained
Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms
Action any admin tasks and requests in an efficient and effective
Ensure that requests for prescriptions are actioned where possible within one working’ day.
Follow Practice procedures for opening and closing of all sites
Ensure total familiarity with all the appointment systems including the regular and incidental variations.
Book appointments and recalls.
Call Handling Duties
• Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively.
• Offering clear and concise information to patients, such as answering questions or explaining services.
• Making any outbound calls to follow up on previous inquiries or to provide additional information.
• Identifying when a call needs to be escalated to a higher level of support or management and doing so effectively.
• Ensuring calls are handled professionally, maintain a positive tone, and adhering to company standards.
• Managing and resolving patient complaints or issues in a calm and effective manner
• Ensure adherence to practice guidelines for patient identification.
• Manage all telephone and home visit requests as per the practice policy ensuring that all patient contact information is up to date.
• Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required.
• Consistently maintain high productivity to foster positive feedback.