Help desk Co - ordinator
| Posting date: | 30 June 2025 |
|---|---|
| Salary: | £15.79 per hour |
| Hours: | Full time |
| Closing date: | 07 July 2025 |
| Location: | Smethwick, West Midlands, B66 2QT |
| Remote working: | On-site only |
| Company: | Professional Personnel Management Ltd |
| Job type: | Permanent |
| Job reference: | HW/HELPDESK/B66_1751271121 |
Summary
Job Title: Helpdesk Co-Ordinator - Birmingham - Smethwick
Helpdesk Co-Ordinator
Location: Birmingham
Job Type: Full-Time (4 days on, 4 days off - 7:00am to 7:00pm)
Salary: £15.79 per hour (your hol pay is included in this rate)
Start Date: ASAP
CANDIDATE MUST HAVE A DBS
We are seeking a proactive and organised Helpdesk Co-Ordinator to join our team. This is a vital front-line role, helping to manage service requests and support our engineering teams in delivering a high standard of service - all with a focus on quality and professionalism that ultimately impacts patient care.
Key Responsibilities:
- Respond to incoming calls and emails, logging and managing service requests efficiently.
- Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion.
- Monitor job progress (jeopardy management) and maintain accurate, up-to-date records in the system.
- Identify and resolve failed or at-risk jobs with prompt intervention.
- Work closely with internal teams and external contractors to resolve queries and support operations.
- Deliver high levels of customer service and maintain professionalism at all times.
What We're Looking For:
- Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting.
- Strong verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Solid IT skills, including use of Microsoft Office and service management systems.
- Highly organised, with the ability to manage multiple tasks and priorities.
Shift Pattern:
- 4 days on / 4 days off
- 12-hour shifts: 7:00am - 7:00pm