Digital Service Assessor

Posting date:	30 June 2025
Salary:	£42,614 to £49,906 per year
Additional salary information:	London Min £48,468 – Max £49,906 National Min £42,614 - Max £45,081
Hours:	Full time
Closing date:	13 July 2025
Location:	NE98 1YX
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	413063/4

Summary

DWP Digital offers uniquely challenging and fulfilling careers for people interested in using their skills to make a genuine difference to society. We’re part of the UK’s biggest government department, and along with 85,000 colleagues, we support 20 million people every day to help them to find work and save for their future. Few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many. 
 
As a Digital Service Assessor, you will ensure DWP services and those of its Arm’s Length Bodies, comply to the Government’s Service Standard for delivery of high-quality services aligned to Government spend controls. 
 
You will undertake assessments for services, communicating outcomes and championing the Standard across DWP and Digital. You will play a key role as an ambassador of the Service Standard and actively contribute to a range of forums, meetings, networks, conferences and online communities to increase its eminence. 

Working as a Digital Service Assessor provides a great opportunity to: 
 
• Enhance your personal development through studying for professional qualifications and by contributing to a range of collaboration forums, meetings, networks, conferences and online communities, both internally within DWP and more widely across government; and 
 
• Build strategic relationships which enable you to influence both departmental and wider government strategy, particularly in relation to the design and delivery of quality services able to positively improve experience for citizen and internal users.  

The Service Standard assurance function provides a great opportunity to ensure user needs are understood and appropriately reflected in the design and delivery of brilliant services.

As an assessor you will lead Service Standard assessments, communicate outcomes, and champion the Standard within Digital and more widely across DWP and its Arm’s Length Bodies, playing a critical role in maturing individual and organisational capability. You will:

• Use evidence-based assessment methods and approaches to determine if services comply with the Service Standard.
• Communicate assessment outcomes enabling a range of stakeholders to understand how the Service Standard supports Government transformation, applies to their work and what they need to do to comply with it.
• Produce briefings/reports to track and report on the status of a service to proceed to the next lifecycle stage, actively contributing to key governance decisions.
• Provide advice, guidance, and training to digital colleagues on the Service Standard to develop capability.
• Actively build and maintain a diverse network of colleagues, collaborating in multidisciplinary teams to achieve objectives and provide expert input into Service Standard Assessments.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.