Patient Advisor
| Dyddiad hysbysebu: | 30 Mehefin 2025 |
|---|---|
| Cyflog: | £24,070 i £24,539 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Gorffennaf 2025 |
| Lleoliad: | Lancaster, Lancashire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Bay Medical Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are currently looking for enthusiastic, customer focused Patient Advisors to join our friendly team working on reception and in our phone room. This is a vital role and requires strong customer service skills. Previous NHS experience is not necessary, but you should have a real interest in being part of team working to improve patient outcomes.
This vacancy is to recruit a number of Patient Advisors. Both full time and part time positions are available. The working hours for these roles will be between 7.30am 8pm Monday Thursday and 7.30am 6.30pm Fridays on a rota system. We operate out of 5 sites across Morecambe and as a Patient Advisor whilst you will have one site identified as your main site, you may be asked to work in any of these. You will also be rota'd to work some of your shifts in the phone room at West End.
We are keen to hear from you if you enjoy providing outstanding customer service, and have excellent communication and IT skills. We are looking for a flexible approach and good team work.
We offer an excellent in depth training plan over a number of weeks.
Interview date week commencing 28th July 2025.
Main duties of the job
Act as an ambassador for the Practice, presenting a positive and welcoming image to patients, visitors.
Be the first point of contact for all patients/visitors attending or contacting the Practice via telephone and online.
Work as part of the Practice team and provide a key point of contact for communication between all patients, members of the primary health care team, secondary care and other associated healthcare professionals, voluntary services, and outside agencies.
Work in line with our established processes, policies, and procedures to provide a comprehensive high-quality service.
Responsible for the general administrative duties and reception duties within the Practice.
This vacancy is to recruit a number of Patient Advisors. Both full time and part time positions are available. The working hours for these roles will be between 7.30am 8pm Monday Thursday and 7.30am 6.30pm Fridays on a rota system. We operate out of 5 sites across Morecambe and as a Patient Advisor whilst you will have one site identified as your main site, you may be asked to work in any of these. You will also be rota'd to work some of your shifts in the phone room at West End.
We are keen to hear from you if you enjoy providing outstanding customer service, and have excellent communication and IT skills. We are looking for a flexible approach and good team work.
We offer an excellent in depth training plan over a number of weeks.
Interview date week commencing 28th July 2025.
Main duties of the job
Act as an ambassador for the Practice, presenting a positive and welcoming image to patients, visitors.
Be the first point of contact for all patients/visitors attending or contacting the Practice via telephone and online.
Work as part of the Practice team and provide a key point of contact for communication between all patients, members of the primary health care team, secondary care and other associated healthcare professionals, voluntary services, and outside agencies.
Work in line with our established processes, policies, and procedures to provide a comprehensive high-quality service.
Responsible for the general administrative duties and reception duties within the Practice.