Operations Manager - Mental Health Link/BLOSM | Calderdale and Huddersfield NHS Foundation Trust

Posting date:	30 June 2025
Salary:	Not specified
Additional salary information:	£38,682 - £46,580 per annum, pro rata
Hours:	Full time
Closing date:	30 July 2025
Location:	Huddersfield, HD3 3EB
Company:	Calderdale & Huddersfield NHS Foundation Trust
Job type:	Contract
Job reference:	7249859/372-MED2441

Summary

Calderdale and Huddersfield NHS Foundation Trust are looking for a dynamic and experienced Operational manager to join our team!

This is a great opportunity to join a team committed to improving patient care and to be responsible for the operational management and the effective and efficient delivery of services provided within the Medicine Division covering in support of the BLOSM service and providing an essential link to mental health services and supporting emergency departments and Wards in relation to patients requiring mental health service input.

· Provide visible, operational leadership and work across all divisions in the resolution of Mental Health patients primarily in the ED’s but also as inpatients on CHFT wards and support transfer of care into mental health services.

· To assist BLOSM and the Directorate Management Team in the production of business plans and service development for the service, where appropriate leading on specific service plans.

· To lead on or support new regional or local initiatives.

· To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts.

· To closely monitor performance contracts and targets to enable proactive and timely actions, liaising with the GM as appropriate.

· Manage the analysis of data to ensure the leadership team have access to timely and accurate information on all key performance indicators.

· Where required, to manage relevant staff within service areas in such a way that contracts and targets are delivered.

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The Operational Manager (OM) will create appropriate working relationships will be established with colleagues in other directorates within the Division with whom their service interacts and with external bodies, such as General Managers within other Divisions, tertiary centres and clinical networks, for the fulfilment of particular service issues. The post holder will work with colleagues within the corporate directorates (e.g. Nursing, Human Resources, Finance, Risk Management, Estates and Facilities) as necessary. The post holder will ensure relevant Department of Health strategies are in place and processes for targets to be met are in place and monitored.

· To create an environment in which staff are valued and respected.

· To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints.

· To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the Directorate (and within and outside the Trust where appropriate.)

· To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.

· Manage sickness, disciplinary and performance issues in line with Trust Policies for designated area.

· To demonstrate leadership and motivate staff within the service area.

· To ensure effective systems of communication are in place and utilised.

· Ensure compliance with all relevant Trust policies and standing financial Instructions.

· Recruit and induct staff in line with Trust policies and procedures.

· Anticipate staff shortages and take action to minimise the impact of these on service delivery.

· Responsible for implementing effective systems, control processes and risk management arrangements in line with the clinical and corporate governance strategy for the Directorate.

· Support the monitoring of compliance with internal and external governance and best practice requirements in the service(s).

· Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service(s).

· To participate as appropriate in the proper investigation of patient complaints or complaints and incidents from other users of the service, drafting of responses as necessary and taking identified corrective actions. Ensure all action plans are completed and implemented appropriately.

· To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.

· To support the systems of incident reporting and education of staff following incidents and adverse events.

· Maintain and develop an environment and culture that improves health, safety and security.

· Regularly assesses risks to health, safety and security using the results to promote and improve practice.

· Supports a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.

· Ensure Risk Registers are updated monthly for your designated area.

· Act as a champion for patient safety, operational effectiveness and quality

· Ensure that service delivery standards are achieved (for instance, wait time milestones)

· Under the direction of the GM bring forward to the Directorate Management Team budget proposals to enable the delivery of service plans and which reflect appropriate value for money.

· To work with the team to develop cost improvement programmes for the directorate, ensuring a sustainable service for the future.

· To work in collaboration with all staff in the service area(s) to ensure that the business plans are fulfilled and that there is adherence to the budget.


This advert closes on Sunday 13 Jul 2025

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