Controller
| Posting date: | 30 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 July 2025 |
| Location: | NN4 7SL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 78215 |
Summary
Control Room OperatorLocation: National Operations Centre, NorthamptonSalary: £29,600Shift Pattern: 4 on, 4 off - rotating days and nights (12-hour shifts: 06:30-18:30 / 18:30-06:30)
We are recruiting Control Room Operators to join our busy National Operations Centre in Northampton. This role is at the heart of our 24/7 operation, providing real-time support to frontline security officers and ensuring the smooth coordination of operational activity across the UK.
About the Role:You will be responsible for confirming staff attendance, responding to missed check-ins, booking cover for short-notice absences, and communicating across a variety of systems and platforms. You'll need to remain calm under pressure, work quickly and accurately, and deliver a high standard of customer service, even during peak periods.
Key Responsibilities:
-Ensure staff are booked on to shifts at the correct locations and times.
-Monitor and respond to missed check calls, booking emergency cover when needed.
-Communicate with field officers, managers, and clients to provide operational updates.
-Accurately log all incidents, call outcomes, and shift changes in the system.
-Liaise with recruitment teams to fill short-notice vacancies or open shifts.
-Escalate issues according to set protocols when appropriate.
-Handover cleanly and clearly between shifts to maintain continuity of service.
Skills & Experience Required:
-Previous experience in a control room, helpdesk, or coordination environment is desirable but not essential - full training will be provided.
-Good IT skills and the ability to use Microsoft Outlook, Excel, Word, and bespoke systems confidently.
-Excellent written and verbal communication.
-High attention to detail and the ability to manage multiple tasks simultaneously.
-Strong customer service mindset - professional, polite, and solutions-focused.
-Reliable, punctual, and able to work rotating 12-hour day and night shifts.
Shift & Pay Details:
-Shift pattern: 4 on, 4 off - rotating days and nights
-Hours: 06:30 - 18:30 (days) / 18:30 - 06:30 (nights)
-Salary: Competitive (dependent on experience, discussed at interview)
-
We are recruiting Control Room Operators to join our busy National Operations Centre in Northampton. This role is at the heart of our 24/7 operation, providing real-time support to frontline security officers and ensuring the smooth coordination of operational activity across the UK.
About the Role:You will be responsible for confirming staff attendance, responding to missed check-ins, booking cover for short-notice absences, and communicating across a variety of systems and platforms. You'll need to remain calm under pressure, work quickly and accurately, and deliver a high standard of customer service, even during peak periods.
Key Responsibilities:
-Ensure staff are booked on to shifts at the correct locations and times.
-Monitor and respond to missed check calls, booking emergency cover when needed.
-Communicate with field officers, managers, and clients to provide operational updates.
-Accurately log all incidents, call outcomes, and shift changes in the system.
-Liaise with recruitment teams to fill short-notice vacancies or open shifts.
-Escalate issues according to set protocols when appropriate.
-Handover cleanly and clearly between shifts to maintain continuity of service.
Skills & Experience Required:
-Previous experience in a control room, helpdesk, or coordination environment is desirable but not essential - full training will be provided.
-Good IT skills and the ability to use Microsoft Outlook, Excel, Word, and bespoke systems confidently.
-Excellent written and verbal communication.
-High attention to detail and the ability to manage multiple tasks simultaneously.
-Strong customer service mindset - professional, polite, and solutions-focused.
-Reliable, punctual, and able to work rotating 12-hour day and night shifts.
Shift & Pay Details:
-Shift pattern: 4 on, 4 off - rotating days and nights
-Hours: 06:30 - 18:30 (days) / 18:30 - 06:30 (nights)
-Salary: Competitive (dependent on experience, discussed at interview)
-