Dewislen

Hub Operations manager

Manylion swydd
Dyddiad hysbysebu: 27 Mehefin 2025
Cyflog: £53,755.00 i £68,623.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: £53755.00 - £68623.00 a year
Oriau: Llawn Amser
Dyddiad cau: 30 Gorffennaf 2025
Lleoliad: Bexleyheath, DA6 8DS
Cwmni: NHS Jobs
Math o swydd: Parhaol
Cyfeirnod swydd: B0433-25-0001

Gwneud cais am y swydd hon

Crynodeb

Key Responsibilities Strategic and Operational Leadership Lead the day-to-day operational delivery and continuous development of the Bexley Mental Health and Wellbeing Hub, ensuring services are high quality, efficient, and aligned with strategic objectives. Provide operational oversight across Oxleas and Mind in Bexley, ensuring integrated pathways and a seamless service user experience. Play a key role in supporting two integrated services, promoting effective joint working and service alignment. Work closely with the Clinical Nurse Specialist to align clinical leadership with operational priorities and ensure consistent care standards. Oversee scheduling of services and resources to ensure timely, effective support across the system. Develop links with local community organisations to support delivery of services in these communities Demonstrate the ability to deliver results at pace, driving performance and responding quickly to emerging issues. Monitor KPIs and contract requirements, report outcomes to senior stakeholders and commissioners, and take corrective action where needed. Ensure services reflect local health needs and priorities so that the Hub consistently meets the needs of Bexley residents. Report progress through personal representation at strategic forums, operational boards, and stakeholder meetings. Service Integration and Improvement Identify operational efficiencies, challenge outdated practices, and lead service development initiatives. Build and maintain strong relationships with partners and stakeholders to support integrated care pathways. Lead and coordinate multi-disciplinary teams, ensuring role clarity, effective communication, and shared accountability. Address barriers to collaboration and develop initiatives that enhance joint working and system responsiveness. Quality Assurance, Governance, and Risk Support Clinical Lead with aspects of quality assurance, governance, and risk across both services, embedding safe and robust practices. Ensure full compliance with health and safety,, clinical governance, and data protection regulations. In partnership with Adult Social Care and Oxleas ensure appropriate safeguarding process are in place and followed In partnership with Adult Social Care and Oxleas ensure incidents and complaints are safely managed and responded to appropriately, complete audits and ensure action plans are developed and delivered to improve outcomes, using insights to inform quality improvement. Support services to meet all statutory, regulatory, and contract standards. Workforce Leadership and Development Manage a team of clinical and non-clinical staff, including recruitment, supervision, appraisal, and performance management. Promote wellbeing, inclusivity, and professional development across all staffing groups. Lead the implementation of competency frameworks, staff development plans, and training programmes. Provide expert guidance on complex cases, staff issues, and operational decisions. Support a positive workplace culture that values learning, accountability, and compassion. Onboarding and Training Develop and deliver structured onboarding for new staff, aligned with organisational policies and best practice. Coordinate ongoing learning and reflective practice opportunities across both services. Performance Management Establish measurable goals for staff and services, conduct evaluations, and provide feedback. Use coaching and supervision to build capability and confidence within the team. Supervision and Support Offer regular 1:1 supervision to clinical and non-clinical staff, promoting open communication and support. Respond to staff concerns in a timely, fair, and supportive manner. Conflict Resolution Address interpersonal or performance issues promptly, using appropriate strategies to resolve tensions. Maintain a healthy and productive team dynamic. Encourage staff input in service development, innovation, and decision-making. Workload Management Monitor workloads and staffing levels to prevent burnout and support sustainability. Implement effective prioritisation and resource allocation strategies. Communication and Reporting Maintain open, consistent communication across the workforce through meetings, briefings, and visible leadership. Analyse and present service data for planning, improvement, and commissioner reporting. Innovation, Evaluation, and Policy Implementation Lead the development of evaluation tools and service reviews to track outcomes and drive innovation. Translate policy and strategic priorities into operational delivery across both organisations. General Duties Uphold the values and policies of both Oxleas and Mind in Bexley. Oversee the management and maintenance of facilities, ensuring safe, compliant, and inclusive environments. Undertake other duties as required, in line with the role and organisational priorities. This role will require agile working across the London Borough of Bexley to attend meetings and be present at clinics and offices where the MH Hub work from. The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.

Gwneud cais am y swydd hon