Outpatients Receptionist
Dyddiad hysbysebu: | 27 Mehefin 2025 |
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Cyflog: | £24,169.00 bob blwyddyn |
Gwybodaeth ychwanegol am y cyflog: | £24169.00 a year |
Oriau: | Llawn Amser |
Dyddiad cau: | 08 Gorffennaf 2025 |
Lleoliad: | Stockton-on-Tees, TS19 8PE |
Cwmni: | NHS Jobs |
Math o swydd: | Cytundeb |
Cyfeirnod swydd: | C9345-25-0394 |
Crynodeb
Provide cover at the department reception desk to facilitate the logging of attendees against clinic lists, booking appointments, helping with the completion of any paperwork, e.g. questionnaires etc, informing clinical staff of the patients arrival in a professional manner that is consistent with all legislation, policies and procedures (if appropriate to work area) Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff. Ensure that all work tasks are carried out to a high standard of quality which meets all departmental and organisations requirements for information governance, data protection and confidentiality Liaise with the multi-disciplinary team within the service and with staff from other departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality. Assist in the locating, collecting and returning of case notes using appropriate technologies and tracking procedures and following trust guidelines Be responsible for the preparation of case notes for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if appropriate to work area) Assist in the input and checking of data and information into trusts IT systems using appropriate technologies and equipment as and when required. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment (if appropriate to work area). Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence and documents. Assist with the organisation of transport arrangement using following appropriate trust policies, systems and processes (if appropriate to work area) General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies by ordering via Cardea Assisting in supporting the general wellbeing of patients, provide them with drinks and snacks as required and escort them to other departments. Request copies of scans/ results etc from various sources Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace